Product Marketing Manager

At 8returns, we're transforming one of the most frustrating, environmentally damaging and costly aspects of e-commerce — returns. We built a technology that automates the returns process for retailers and makes data-driven decisions to connect each return to its next best use.

We're still in the scrappy startup phase, so we are looking for people who are comfortable with ambiguity and having wide impact. We've been remote-first since Day 1, and care a ton about communication, autonomy, curiosity, and initiative.

Tasks

As Product Marketing Manager, you’ll be responsible for creating the stories we bring to market, to share the value of 8returns, the impact the product has had on our customers, and the way we’re reinventing the online shopping experience. If you love to dive into the customers’ shoes, launch products, and drive customer communications, this role is for you.

Roles and job descriptions at our stage are necessarily ambiguous and cover a huge portfolio of responsibilities, so we need someone who thrives in that environment.

Among the responsibilities for the role:

• You gather customer & demand insights to develop Go-to-Market strategies, customer segments, initiatives and launches
• You define product positioning, and ensuring the translation of our value proposition and key messages into marketing channels and creative campaigns
• Create sales assets (pitch decks, training materials, demos, comparisons) that demonstrate the power of our products

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

Requirements

Proficiency in both English and German (both written and spoken) is required, as our primary market is German-speaking.

Additionally, more than a specific set of skills, we are looking for someone who:

1. Has the talent, experience, drive, and work ethic to take ownership of their work.

2. Understands that good employees do what they are told, but great employees identify what needs to be done and take initiative.

We are defining a new category, so you’ll have the opportunity to use your creativity to help us solve problems and delight our customers.

Why you might be excited about us

• We're working to solve a massive global problem - 10 billion pounds of returns end up in landfills every year, for retailers it’s a trillion-dollar problem.
• We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product. You'll also help build our company's culture.
• We don't have a ton of meetings. If we can effectively solve a problem asynchronously, we do. When we do meet synchronously, you'll always have the opportunity to contribute.
• You'll be able to work remotely and set your own schedule. We don't micro-manage and will help you do great work.
• We will mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
• We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

Why you might not be excited about us

• We're small (~10 people in the company now), so if you like more established companies, it's not (yet) the right time. Since we're an early stage startup, projects and priorities may shift.
• Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

If we think you might be a good fit, we'll respond within 48 hours.