Service Lead (f/m/d)

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.

adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that’s just the start: We’ve just launched our programmatic in-app platform in order to disrupt the status quo of mobile ad monetization. Again.

Home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the AppLike Group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with.

Be the next tech-driven, ambitious talent to join our growing teams!

Meet Your Team: Customer Service

Big ambitions lead to a big impact – and big revenue numbers.

Your role will be to lead and build a Global Customer Service Organization that services both our business partners as well as our B2C customers. You will be reporting into the CRO and align with your peers in New Business and Account Management in order to provide the best technical support and service to our publisher partners and advertisers.

What You Will Do:

• Manage a team of Technical Account Managers. They ensure the technical onboarding of our newest app partners and a smooth SDK implementation process.
• Manage a team of B2C support agents. They are problem solvers for our mobile gamers, who have technical issues related to our partners’ games.
• Become the link between various stakeholders, teams, and clients to provide solutions to maximize their business goals.
• Evolve our service organization based on our geographical expansion as well as service and organizational needs arising from growing business with Enterprise clients.
• Ensure a consistent level of knowledge and quality in the execution of your teams.
• Collaborate with the product and technical teams to ensure our platform meets client needs and provides a positive user experience.
• Ensure up-to-date product and technical documentation in alignment with our product team.
• Be part of an international English-speaking management team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users.

Who You Are:

• Minimum 3 years of experience in a leadership role within a service organization, preferably in the (mobile) ad tech industry.
• Proven track record of building and managing high-performing teams.
• Strong analytical and problem-solving skills with the ability to work with data - use SQL to query databases, Excel and other analytics tools
• Ability to build and maintain strong relationships with clients and colleagues.
• You thrive in a team environment and are an excellent cross-team collaborator with excellent analytical and communication skills
• Basic Knowledge of HTML and JavaScript or one basic programming or scripting language
• You have a working knowledge of how different technical systems communicate with each other, such as being able to test HTTP REST endpoints and understand what could go wrong when they don’t work.
• Plus: You are familiar with Java/Kotlin/Swift or have experience building your own apps.
• Plus: Understanding of the mobile ad tech landscape and current best practices.

Heard of Our Perks?

• Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city.
• Wealth building: virtual stock options for all our regular employees.
• Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more.
• Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
• Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers.
• Activity Package: Regular team and company events, hackathons.
• Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals
• Free of charge access to our EAP (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being.