Marketplace Account Support Specialist

Berlin

At AM PM, we specialize in creating high-quality bathroom products designed for modern living. As we continue to grow and reach new goals, we’re looking for professionals in E-commerce to join our team!

Tasks

Updating and maintaining listings: making changes to descriptions, images, keywords, and rich content as directed by the manager.
Setting up and managing advertising campaigns: adjusting keywords, bids, and budgets based on manager’s guidance, with daily monitoring of campaign effectiveness.
Monitoring and managing reviews: responding to customer feedback, improving product ratings by promptly addressing reviews and enhancing service quality.
Handling returns: analyzing reasons for returns, preparing reports, and providing suggestions for product or service improvements to the manager.
Stock management: coordinating shipments to FBA warehouses, monitoring stock levels, and informing the manager about the need for restocking.
Adjusting prices and conducting competitor price analysis upon manager’s request.
Preparing data and analytical reports for assessing competitiveness in pricing and assortment.
Resolving customer support cases: responding to inquiries about shipping, reviews, and technical issues on the platform.
Overseeing order shipping from in-house fulfillment (3PL warehouse): coordinating timely shipments and logistics processes with the warehouse.
Tracking advertising and operational expenses, preparing reports for submission to the manager.

Requirements

Experience with marketplaces is a strong advantage.
High proficiency in Excel (data analysis, conditional formatting, pivot tables) and strong analytical skills.
Experience in purchasing and inventory management (inventory analysis, restocking, pricing) or experience in e-commerce is an advantage.
English proficiency at B2 level or higher.
Knowledge of Russian or German is an advantage.

Benefits

Remote within the EU
Full-time (5/2)
Active team
Career growth, amazing and progressive tasks
Rich corporate culture

Important: The HR department accepts responses only through the JOIN platform, please send us a resume in this way, other communication methods are not available