German Customer Service Agent in Lisbon

We are looking for a dynamic and customer-oriented individual to join our customer service team in Lisbon. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, delivering top-notch support and ensuring customer satisfaction.

Tasks

• Provide exceptional customer support via phone, email, and chat in German.
• Assist customers with inquiries, technical issues, and other support-related questions.
• Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, process customer accounts, and file documents.
• Collaborate with various departments to resolve customer issues in a timely manner.
• Stay up-to-date with product knowledge and company policies to provide accurate information.
• Contribute to a positive customer experience and satisfaction.

Requirements

• Proficiency in German at a C2 level (native or near-native fluency).
• Proficiency in English at a B2 level (conversational fluency).
• Previous experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Good multitasking and time-management skills.
• Willingness to relocate to Lisbon, Portugal.
• Team player with a positive attitude and a strong work ethic.
• Basic computer knowledge and proficiency with technology tools.

Benefits

• Competitive salary and performance bonuses.
• Relocation package to assist with moving to Lisbon.
• Shared appartment from the company
• Opportunities for career growth and development.
• A vibrant and inclusive work environment.
• Comprehensive training and professional development programs.
• Health insurance and other employee benefits.

If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.