IT Helpdesk Support - German Speaking

We are looking for a new colleague who would join our team as our new IT Helpdesk Support to support us globally in our Stuttgart office.

Tasks

As our new IT Helpdesk Support, you will oversee providing exceptional IT support services internally for the whole organisation. The role involves: troubleshooting technical issues, documenting processes, managing user access, and ensuring smooth IT operations.

• Providing efficient and effective technical support by resolving issues reported through the ticketing system.
• Coordinating and prioritizing tickets and tasks to meet service-level agreements.
• Providing timely follow-ups to end-users regarding the status of their issues until resolution.
• Helping document processes and making sure they are updated.
• Managing user access to internal and external systems.
• Supporting in the onboarding and offboarding tasks, including provisioning and de-provisioning accounts and access rights.
• Maintaining accurate records of access permissions.
• Assisting new employees in setting up their IT equipment, and access to company accounts and any required systems, ensuring a smooth integration into the organization.
• Escalating the problem as required Provide IT equipment and setup.
• Deploying devices to end-users and assisting with basic enterprise-level management configuration and troubleshooting.
• Being adaptable to handle ad hoc IT tasks as they arise, contributing to the overall efficiency of IT operations.

Requirements

Strong technical troubleshooting skills and the ability to work with various operating systems and software.

• Proficiency in supporting office productivity applications (Office 365, slack).
• Knowledge of ITIL principles and best practices is a plus.
• A demonstrated willingness to learn and apply new technology.
• Ability to identify and proactively resolve or escalate issues.
• Excellent communication and customer service skills.

YOUR PROFILE:

Successfully completed technical apprenticeship or studies in related fields (e.g. IT specialist in application development, bachelor in computer science or any engineering discipline, or comparable education/experience).

• 1+ years of experience in similar roles.
• A communicative and collaborative approach that supports your accountable and service-oriented work style.
• Full proficiency in English, and German is mandatory.
• Intercultural awareness, initiative, and proactive, result-oriented behaviour.

Benefits

At BABLE, we strive to simplify innovation. We connect cities and companies to drive the Smart City movement through our open online platform and advising. We are a young, motivated, and multicultural team, working in a highly innovative and dynamic field. Fields of colleagues include energy managers, environmental governance, transport engineering, design thinking, public health, web and software development; as well as:

• International working environment, with around 70 people from 26 different nationalities, and English as our main working language.
• The opportunity to grow personally and professionally by doing training and coaching, but also on-the-job coaching.
• Being part of a movement that brings great ideas into reality.
• Flexible working hours (incl. some remote working).
• 24 days of holidays per year, based on a full-time contract.
• Competitive compensation and working tools, including a laptop, and tech equipment.
• Intensive onboarding procedure with buddy support.
• A flat company structure, that provides you with the autonomy and freedom to work.

Apply via our Website with your CV, a short motivation letter, and an example of your work. Tell us about yourself, your experience, ambitions, and expectations. If you have any doubts about whether your profile fits what we are looking for, don't hesitate to write to us; sometimes the best candidates are those who break the mould of what is expected!

BABLE Smart Cities is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, national origin, citizenship, age, marital status, disability, or gender identity.