Customer Support Specialist - Training/Procedures (English & Swedish) (w/m/d) job at Billie

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

About the role:

As a Customer Support Specialist, you will be the first point of contact for our merchants and customers, being the key interface to all operational departments, and answering incoming customer requests by phone, email and chat.

You work closely with our Risk-, Product- and Tech Department and coordinate customized solutions in cooperation with all relevant internal stakeholders
You will be a major contributor to the client experience and satisfaction at Billie and reliably take care of all customer concerns

In addition, as a Specialist you will support the team's product knowledge and contact handling through:

Authoring new procedures and optimizing existing ones
Designing, developing and delivering training for new and existing specialists

We actively design a work environment, in which all employees have several challenges for professional and personal growth. You will have a chance to grow both horizontally and vertically - we have a strong internal mobility program that allows you to explore career trajectories within Billie

Who we are looking for:

2+ year(s) experience in a customer-oriented role (preferably on the phone) / Merchant / Customer Service experience
Sales and/or Call-Center experience is welcome
You have a passion for financial services, complex technical products, innovations and startups and being a part in a fast-growing environment
You have experience in training development and delivery, and/or procedure writing
You have strong communication skills to assist out merchants and internal stakeholders
Fluent Swedish and English working proficiency communication skills in verbal and written
Your work-style is detail-oriented, proactive and self-motivated
You feel comfortable in an aspiring venture with ambitious goals and incredible growth in an international working environment
A prior working experience in a fast-growing tech environment, ideally in Fintech would be an advantage

What we offer:

Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance
Hybrid working approach enabling a good balance working from home and the office
One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
Our "Catch a Ride with Billie" program, that enables discounted access to Berlin Public Transport (BVG)
A yearly development budget to broaden your skill set and horizons
Free German group classes
An English-speaking, multicultural team with more than 46 nationalities
Great office space at Checkpoint Charlie with free gym access, barista coffee, drinks and more

Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech.

Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You'll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you.

Are you ready to join Billie?

Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, political views, beliefs, sexual orientation, color, disability status, or any other demographic factors.

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