Jobs in Germany
We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.
The Role
We're seeking a hands-on IT Support Engineer to join our Digital Workplace team at our Berlin headquarters. In this role, you'll be the friendly face of IT for our 130+ employees, ensuring they have the technology support they need to do their best work.
What You'll Do
- Provide exceptional first-line technical support for our team members, diagnosing and resolving hardware, software, and network issues
- Manage the full lifecycle of employee technology - from setting up equipment for new hires to securely offboarding departing team members
- Own our ticketing system, ensuring prompt resolution of IT issues (we maintain a 95% same-day resolution rate)
- Collaborate with our IT vendors and partners to maintain our digital infrastructure
- Administer and optimize our core platforms including Google Workspace, Slack, Okta, JAMF, and Atlassian suite
- Maintain detailed documentation of our IT processes and solutions
- Participate in weekly sprints and contribute to continuous improvement initiatives
- Manage and track our IT inventory, ensuring resources are allocated efficiently
- Contribute to IT projects that enhance our digital workplace capabilities
About You
Must-Have Qualifications
- 3+ years of experience in an IT Support or similar technical role
- Proven experience with Mac environment administration and troubleshooting
- Working knowledge of identity management systems (Okta or similar)
- Experience with device management platforms (JAMF or similar)
- Strong skills with collaboration tools (Google Workspace, Slack, Confluence)
- Excellent problem-solving ability with a methodical approach to troubleshooting
- Outstanding communication skills in English, with the ability to explain technical concepts clearly to non-technical users
- Customer-service mindset with a genuine desire to help others
Nice-to-Have Skills
- Experience with Unify WiFi Management systems
- German language skills
- Knowledge of automation tools and basic scripting
- Experience in fintech or startup environments
- Familiarity with IT security best practices
- ITIL knowledge or certification
Why Join Our Team
- Growth Opportunities: You'll have clear paths for advancement within our IT organization, with dedicated learning time and certification support
- Modern Tech Stack: Work with cutting-edge technologies and help shape our digital workplace strategy
- Impactful Work: Your contributions will directly enhance the productivity of everyone at Billie
- Collaborative Environment: Join a diverse team that values your input and creative solutions
- Work-Life Balance: Flexible working hours and hybrid work options available
- Competitive Package: Attractive salary, comprehensive health benefits, and employee stock options
Our Team
You'll be joining a collaborative Digital Workplace team of 2 specialists who support our growing company. You'll report to our Head of Digital Workplace, who is committed to your professional development and success. We operate in an agile environment with weekly sprints and regular retrospectives to continuously improve our processes.
What we offer:
- Challenging and impactful work that drives personal and professional growth
- One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
- Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance
- A hybrid working approach that allows you to work from home for up to 3 days per week
- Enjoy 30 days vacation per year on top of paid public holidays, sabbatical opportunities, and extra child sickness leave for parents
- Our "Catch a Ride with Billie" program that enables discounted access to Berlin Public Transport (BVG), Deutschland-Ticket, OR JobRad
- A yearly development budget to broaden your skill set and horizons
- Free German group classes
- An English-speaking, multicultural team with more than 40 nationalities represented
- Building meaningful connections with your colleagues through company and team events, interest groups, the Billie run club, game nights, and more, powered by our Formula Fun Team!
- Great office space at Checkpoint Charlie with free gym access, barista coffee, drinks and more
Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech.
Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You'll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you.
Are you ready to join Billie?
Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, political views, beliefs, sexual orientation, color, disability status, or any other demographic factors.
Jobs at Billie
Helpful information
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