Customer Service Representative in Berlin (German speaker)

Berlin

Quality and Service is what is all about in today’s world for companies to remain competitive. From solving technical issues, providing product’s advice and following up on customer's satisfaction, there are many areas where excellent customer support is required and this is where the company needs you! Join our client's team in Berlin and you will have the opportunity to make a difference!

Your responsibilities and impact as a Customer Service Representative will be:

Supporting clients’ activities by offering world-class service to customers via phone, email and chat
Answering incoming queries from customers
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

A native level of German and at least a C1 level of English
Previous experience in luxury Customer Service or the Hotel industry
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Having a valid German work permit (required).

What´s in it for you?

Competitive salary
Full time position with 40h/week
Permanent contract
Working in a fast paced and highly changeable environment
Being part of the creation of the Customer Interaction Center
Living in Berlin - The diverse and multinational capital of Germany

Feel free to check our other opportunities German Speakers or send us your CV to be considered for other projects or future opportunities.