Head of Account Management (B2B and Dealers) (m/f/d)

Join Cardino, a German startup launched in 2022 that's making waves in the used EV market. By facilitating easier buying and selling of used electric vehicles, we're not just driving commerce but also propelling the energy transition toward sustainability. Our elite team hails from Berlin's startup scene with experience at McKinsey, BCG, Rocket Internet, Razor Group, Cosuno, Delivery Hero, HeyCar, and Auto1.

As a Head of Account Management, you will lead our B2B and dealer-focused sales operations, with a strong focus on account management and customer success. You will leverage your extensive experience in managing and growing key accounts to drive long-term revenue growth. Additionally, you will implement scalable processes and guide high-performing sales teams to achieve operational excellence as we continue to expand our business.

Tasks

• B2B & Dealer Account Management: Lead the account management function, overseeing the onboarding, growth, and retention of key B2B accounts, with a focus on driving consistent revenue growth and building long-term relationships
• Sales Team Leadership: Build, manage, and mentor a high-performing account management team, ensuring the development of talent and the achievement of team goals through coaching, task management, and performance monitoring
• Process Optimization: Design and implement scalable sales processes to streamline operations and improve efficiency. This includes standardizing workflows and optimizing for growth in a fast-paced environment
• Data-Driven Sales Management: Use data and KPIs to guide account management strategies and team performance. Regularly monitor and analyze metrics to optimize processes and improve results

Requirements

• Experience: Minimum of 5 years in B2B account management, with a proven track record in key account growth, sales team leadership, and process optimization
• Industry Background: Experience in marketplaces (e.g., used car, food delivery, or small business platforms) to drive success in our industry
• Sales Leadership: Demonstrated success in leading and growing account management or customer success teams
• Process Building: Extensive experience in designing and scaling sales processes from scratch, preferably in high-growth or startup environments
• CRM Expertise: Hands-on experience with CRM systems, using them to scale account management operations and drive efficiency
• Data-Driven: Strong ability to use data and KPIs to inform decision-making, improve team performance, and drive sales growth
• Project Management: Strong organizational and project management skills, with a proven ability to oversee large-scale initiatives and manage multiple priorities effectively

Benefits

• Seize a once-in-a-lifetime chance to accelerate your career by joining Cardino—a high-growth startup powered by leading venture capital backing and a freshly debuted product.
• Make a meaningful impact at the crossroads of Sustainability and Mobility, contributing to the fast-paced transformation of the electric vehicle (EV) industry.
• Elevate your skills with access to premier training programs and professional growth opportunities.
• Receive a competitive salary and benefits package that recognizes your value.
• Experience the thrill of working in the dynamic city of Berlin, complete with the option for remote flexibility.
• Work-life balance: 32 days of vacation per year (30 TU, additional leave on December 24th and 31st)
• A benefit of your choice - from Urban Sportsclub, to Deutschlandticket to vouchers at well-known shops such as Ikea, Douglas or Media Markt
• Unlock unparalleled avenues for career advancement and increased responsibilities as Cardino scales.

Even if you don't meet every qualification, we still encourage you to apply. We're interested in ambitious individuals who are excited about our mission to drive the e-mobility revolution forward.

At Cardino, we are dedicated to creating a diverse and inclusive environment where exceptional people can flourish. We warmly welcome applications from individuals of every ethnicity, nationality, gender identity, and religion—as well as LGBTQAI+ community members, those with visible and invisible disabilities, and people across all age groups and family configurations.