Jobs in Germany
CLARK is one of the world's leading insurtechs. As the first unicorn company from Frankfurt, we're dedicated to building the insurance expert in our customer’s pockets to keep for a lifetime. Leveraging cutting-edge technology and intuitive mobile apps, we empower private customers to effortlessly manage, compare, and optimize their insurance situation online. Our digital platform seamlessly integrates personalized consultation from expert advisors, ensuring a holistic customer experience at their fingertips.
CLARK serves over 2 million customers across five European markets, finding the best possible insurance solutions. Our culture fosters simplicity, reliability and care for our customers and their needs, uniting employees under a shared purpose: to protect their world and give them peace of mind.
We are supported by investors such as Allianz X, Portage, Tencent, White Star Capital, and Yabeo. Our team of over 800 professionals, representing 40 nationalities, operates across Germany, Switzerland, the UK, France, and the Netherlands. We pioneer to reinvent insurance day by day.
Join our diverse team and contribute to our vision to give every single customer peace of mind with their insurance situation. Take the next step in your career with us at CLARK!
Your main tasks will include:
- Manage and analyze support requests from Salesforce users, including Call Agents, Consultants, Tax Specialists, and Backoffice teams
- Identify recurring challenges and optimize processes within the Salesforce ecosystem and related tools (e.g., Diabolocom, Demodesk)
- Maintain accurate and up-to-date process documentation while enhancing internal enablement initiatives
- Serve as a key liaison between operational teams, Business Development, and the Salesforce development team to drive efficiency and improvements
You are right with us if:
- You ideally have some experience in operational sales management or customer support
- You possess strong technical affinity and can quickly adapt to various tools (Salesforce, CRM systems, ticketing tools, etc.)
- You have Salesforce experience (a plus, but not required)
- You demonstrate excellent analytical and problem-solving skills to identify and address recurring support issues
- You are a fast learner who can quickly grasp new processes and systems
- You are solution-oriented and have a structured thinking approach
- You are proactive and communicative – you know how to highlight blockers and to engage the right people
- You have experience in process documentation and optimization (a big plus, but not required)
- You have a solid understanding of how business and tech teams collaborate
- You are fluent in German (mandatory) and have very good English skills
Why CLARK?
- Dive into Diversity: Immerse yourself in a vibrant multicultural environment, collaborating with colleagues from over 40 diverse backgrounds
- Work Your Way: Enjoy the best of both worlds with our hybrid working models and flexible hours, empowering you to achieve your best work-life balance.
- Time for Impact: Recharge and make a difference with 30 days of holiday plus 2 impact days to pursue your passions and give back to the community.
- Exclusive Perks: Unlock exclusive discounts tailored just for you, making every day a little sweeter.
- Fuel for Success: Stay energized and refreshed with complimentary drinks, fresh fruit, and snacks to keep you fueled for greatness.
- Cultural Connections: Immerse yourself in our cultural initiatives and team events, fostering connections and creating unforgettable memories along the way.
At CLARK, diversity isn't just embraced—it's celebrated!
We're crafting the ultimate work environment where passion and talent can thrive, regardless of background, ethnicity, identity, religion, or age. Everyone deserves an equal shot at success, and we're dedicated to leveling the playing field.
Excited? Your application holds the key to joining our vibrant team, where every voice is valued and every opportunity is within reach. We can't wait to discover what you bring to the table!
