Customer Support & Success Manager - German Speaking (m/w/d)

Are you ready to make an impact in a fast-paced environment? CONROO is an early-stage startup that makes logistics efficient through technology, thereby creating transparency and increasing operational efficiency at terminals and depots. With our young and fast-growing team based in Munich, Nuremberg, and Hamburg, we're looking for talented individuals who share our passion for building great products and are eager to learn and grow alongside our founder team to truly #unlockpotential!

Tasks

How you create impact at CONROO?

• Manage and scale the day-to-day support operations, ensuring timely and effective resolution of customer inquiries and issues. Implement and optimize support tools and systems to enhance operational efficiency and customer satisfaction.
• Continuously evaluate and enhance our newly established support and success processes. Track and analyze key performance indicators (KPIs) to identify areas for improvement, incorporate industry best practices, and implement initiatives that enhance overall customer experience.
• Serve as the voice of the customer within the organization, gathering insights and feedback to inform product development and business strategies. Advocate for customer needs and ensure they are considered in decision-making processes.
• Act as the key point of contact for all customers and clients post-implementation, addressing their needs, resolving any issues, and ensuring ongoing satisfaction and success with our products and services.

Requirements

What you need to succeed?

• Fluent German language skills are a prerequisite for this position, as it involves engaging with German partners and customers, and the ability to communicate confidently and effectively in German is essential to excel in this role.
• 3+ years in customer support and success roles
• Strong communication, leadership, and problem-solving skills
• Data-driven decision-making abilities and customer-centric mindset
• Experience in scaling support and success teams in startups
• Proficiency in support tools (e.g., Zendesk, Intercom)
• A “never-stop-learning” attitude and a desire to learn and grow

Benefits

• Gain invaluable insights into building a logistics tech start-up and enjoy the freedom to take ownership of your work in an autonomous environment that encourages and supports your growth.
• We foster a culture of openness, transparency, and trust, where everyone's ideas and opinions are valued and respected. All team members feel welcome and appreciated for who they are.
• At CONROO, we understand the importance of work-life balance. That's why we offer flexible hours to ensure that our team members can work at times that suit their individual needs and schedules.
• We love getting together as a team and making memories! Every quarter, we host fun team events, and once a year, we have an exciting off-site to build team spirit and bond with each other.
• We have offices in the heart of Munich, Hamburg and Nuremberg. Looking forward to seeing you here!

We'd love to hear from you! Applying for the position is easy - just send us your resume and, optionally, a cover letter. If we think you might be a great fit, we'll set up an intro call so we can get to know each other better. We can't wait to meet you and learn more about your experience and interests!