Customer Service Manager - France (m/f/d)

Founded in 2021, the company runs a trailblazing supply chain platform that has redefined the way large construction material orders are sourced, distributed, and managed. The company’s mission is to unlock the vast potential of sustainable supply for the Western Market. Since its launch in January 2022, the firm has operated discreetly with no public profile or media coverage while it has successfully served hundreds of companies. Serving both major industry players and mid-sized companies, the company utilizes a cutting-edge technology platform that is growing ultra-fast. Having secured substantial capital from top-tier VCs, Unicorn and Decacorn founders, and industry experts through various funding rounds, the company is well-funded and extending its team. The company counts c.40 FTEs located across Europe with its HQ in Berlin/Germany.

The company's journey is marked by continuous innovation, dedication to customer satisfaction, and a relentless pursuit of excellence and sustainability. They remain committed to bringing technology to the construction material supply chain, fostering collaboration, and driving positive change within the industry towards net zero.

Tasks

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
• Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

Requirements

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
• You demonstrate strong verbal and written communication skills in English and are a native French speaker
• Optional: You have already gained experience in project management

Benefits

• A role to fulfill with entrepreneurial freedom and a validated business model to push to the next level
• An experienced founding team of serial entrepreneurs
• A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company
• Collaboration with top-tier investors and angles (incl. various unicorn founders) as well as leading market experts
• Great office space in the center of Berlin, monthly All Hands, team events, and team lunches

Join us and leverage your analytical skills to drive insights and reshape a major industry with innovative data solutions that make a difference!

Internal job reference: ecf58aee-2b71-4e2c-acc0-81b9772dedfd