IT Support Specialist - 1st Level (f/m/d)

Munich

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

Tasks

You are the first point of contact for customers, take calls and tickets and prioritize them independently
You are committed to solving underlying problems
You forward complex issues to our level 2 experts
You ensure that problems are resolved quickly and in a customer-friendly manner
You maintain accurate tracking of customer interactions and issues in our ticket system
You provide excellent customer service and show empathy in supporting customers

Requirements

You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
You speak English and German at C1 level
You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
You work with a hands-on mentality
You seek to join a company that values participation and encourages initiative

Benefits

Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
High responsibility and ownership from day 1
Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
Office in Munich and Berlin-MitteWe are looking forward to your application!
The deeploi Team