Team Lead - IT Support (f/m/d)

Make millions of people work better every day.

We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.

IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

Tasks

• Provide leadership to our IT support team, ensuring a safe, conducive, and productive work environment.
• Foster the personal and professional development of team members through effective team development strategies.
• Plan and cultivate a high-performing team proficient in various areas of IT support.
• Oversee day-to-day operations to maintain an efficient working environment.
• Develop and implement performance management strategies for the helpdesk, utilizing key performance indicators (KPIs) to drive continuous improvement.
• Stay updated on the latest technology trends and innovations, and proactively challenge existing practices.

Requirements

• Minimum of 5 years' experience in IT support, including at least 2 years in a leadership capacity.
• Demonstrated proficiency in people management and leadership.
• Strong technical expertise in computer systems, networks, and software.
• Proven track record of effectively leading and motivating teams in dynamic environments.
• Exceptional problem-solving, communication, and interpersonal skills.
• Fluent in English; proficiency in German is advantageous.

Benefits

• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
• Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
• High responsibility and ownership from day 1
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
• Office in Munich and Berlin-Mitte