Call Center Agent - Dutch speaking (m/w/d)

Berlin

Job Description

Your tasks. Your responsibility.

As a Call-Center-Agent in full or part-time, you are the business card for many small and medium-sized companies from The Netherlands. You greet customers' callers in a friendly and competent manner, take down callback requests or put calls through, make appointments, take orders and provide information.

Requirements

You speak and write Dutch at a native level.
You have a good command of English.
You can adapt to different work processes and handle your PC in an experienced manner.
You have very good communication skills and a friendly, helpful nature.
You are willing to move to Berlin or already live there.

This is what we offer:
✅ Fixed-term employment contract – full-time or part-time, depending on your needs.
✅ A good work-life balance thanks to forward-thinking shift planning.
✅ 25 paid vacation days – plus contractually regulated public holidays.
✅ The possibility to submit preferences for shift planning.
✅ Working hours: Monday to Friday, available between 07:00 AM and 07:00 PM.
✅ Mental health coaching – we offer you free access to the coaching service of the Fürstenberg Institute for your mental well-being.

We offer the hybrid working model. If you would like to have remote work privileges after your training, phase the following technical requirements must be met:

A high-speed connection (DSL, VDSL or cable connection).
An internet speed of at least 25 Mbit/s or faster for download and 5 Mbit/s for upload.
A direct connection between your computer and the network router via LAN cable.
A lockable, separate room in which you can work undisturbed.