Ecosystem Success Lead (m/w/d)

The role and a bit about us

We’re looking for an Ecosystem Success Manager to take full ownership of ensuring the success and growth of our ecosystem. Your role will focus on nurturing relationships within our ecosystem, supporting partners and developers, and ensuring that all stakeholders have the resources and support they need to thrive. You will act as a bridge between peaq and its ecosystem participants, driving engagement, satisfaction, and success..

You’ll be joining a team of hungry entrepreneurs, visionaries, engineers, and creatives, driven by the opportunity to have a real-world impact. We’re experience-oriented, performance driven, and go through life with a ‘can-do’ attitude – because that’s what it takes to positively shape our collective future.

If that resonates with you, let’s dive into the details.

What you bring to the table

• Minimum of 3-5 years of experience in customer success, portfolio management, ecosystem management, or a related field, preferably in the blockchain or tech industry.
• Ability to grasp and translate complex concepts and to communicate them in an understandable way.
• Experience in customer success management in a very diverse and complex context.
• Excellent communication and interpersonal skills. Ability to build strong relationships and work collaboratively with diverse stakeholders.
• Strong understanding of blockchain technology and decentralized applications. Ability to quickly learn and explain technical concepts.
• Strong problem-solving skills and a proactive approach to addressing challenges.
• Deep interest in decentralized technologies, blockchain, and the Economy of Things.

Nice to have

• Bachelor’s degree in business, technology, or a related field is preferred.

Things you will do

• Build and maintain strong relationships with ecosystem participants, including developers, businesses, and partners.
• Provide support and resources to help ecosystem participants succeed, including technical assistance, documentation, and best practices.
• Facilitate the onboarding process for new ecosystem participants, ensuring they have a smooth and positive experience.
• Gather feedback from the ecosystem to inform product development, support improvements, and overall strategy.
• Foster a sense of community among ecosystem participants through events, forums, and other engagement activities.
• Advocate for the needs and interests of ecosystem participants within the broader organization.
• Track and report on key metrics related to ecosystem engagement and success, using data to drive continuous improvement.

What we offer

• Remote first. You’ll be joining a team working from all over the world.
• Flexible working arrangements. Create your own journey with flexible working schedules and locations.
• The opportunity to contribute to innovative projects in an exciting industry that has the potential to positively shape our world.
• High growth potential. Room to grow professionally at EoT Labs, while learning new skills and working on the cutting edge of Web3 and IoT.
• A warm and open culture at an international organization with team members coming from all four corners of the globe.
• An environment that values freedom, autonomy, team spirit and open communication.

What guides us

• We believe that great teams can only deliver great results consistently if they work under conditions that give them creative freedom and a manageable workload, creating full focus on what's important.
• We find strength in diversity and authenticity.
• We give you the freedom you need to be great at what you do.
• We create a space where people can do what they love and live up to their potential.

We look forward to building the future with you.