At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging.

flaconi is an equal opportunity employer and welcomes and encourages all qualified candidates from all backgrounds and identities, regardless of ethnicity, race, gender identity, migration background, national origin, disability status, sexual orientation, religion, or age to apply.

We're seeking an experienced CRM professional to lead a dynamic team of five passionate CRM managers as well as to drive our international newsletter growth strategy. Reporting directly to our Head of CRM, you will play a pivotal role in shaping our customer communication, optimizing performance, and fostering a high-performing team culture. If you're passionate about CRM and have a proven track record in leading successful campaigns, this role is for you!

Your role

Your core tasks will include increasing flaconis CRM newsletter growth in all international markets by monitoring campaign performance on a daily basis and ensuring that targets are met

Further developing our holistic newsletter strategy based on customer and business requirements to increase engagement, sales and customer retention is also one of your tasks

Planning, managing and improving customer communication is one of your top priorities

Leading, mentoring, and developing the CRM newsletter team, fostering a collaborative and high performance culture

Ensuring effective project management and organization within the team to meet deadlines and achieve goals as well as ensure effective collaboration with stakeholders

Your profile

Minimum 5 years of experience in CRM with a strong focus on performance as well as creativity and at least 1 year of experience in a leadership role

Fluent skills in English and German paired with strong communication and stakeholder management skills

In-depth knowledge of driving engagement, sales and growth within newsletter marketing

Extensive experience in managing newsletter campaigns with a focus on mobile optimization and scalability

Proven success in audience building, A/B testing and performance analysis

Experience with CRM systems and ESPs e.g. Emarsys, Braze, Salesforce in a dynamic and digital environment

Strong leadership abilities, with experience in team management and development and a hands-on mentality

What we offer you

Full transparency: For this role, we have a salary band between 60,000€ and 80,000€ gross per year. The salary that we will offer you will always be within this span and is based on the skills that you show during the recruitment process.

Our employees matter to us: We offer you a permanent contract and will cover the costs for your BVG or Deutschland ticket.

Work-life balance: 29 vacation days, flexible working hours, up to three days of working from home a week and in specific cases the option to work 100 % remotely within Germany; the possibility of a paid sabbatical.

flaconi Academy: Actively shape your own career path by taking advantage of our internal and external training opportunities.

We care about your well being: We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals.

flaconi Fitness: a wide range of sports options & discounts on memberships.

Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office.

Thinking about tomorrow together: flaconi subsidizes your savings contribution to the company pension scheme with an additional 20%.

A comfortable working space with everything you need: High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office!

Other perks: Great discounts in our online shop as well with our partner companies, cool team events & company parties!

About flaconi

flaconi is one of Germany’s leading online beauty retailers with an extensive portfolio of almost 1000 brands and 50.000 products. From drugstore over organic cosmetics to premium and luxury, the online shops in Germany, France, Austria, Poland and Switzerland cover all product segments and offers a diverse selection of products for a unique and daily beauty routine.

Founded in 2011 as one of the first online perfumeries, flaconi is honored to work with more than 700 people from 60 different nations at the flaconi headquarters in Berlin-Charlottenburg and its fulfillment center in Halle.

Shape our company’s success with us and apply now online! We look forward to receiving your complete application documents including your earliest starting date.

flaconi will not accept unsolicited resumes from any source (e.g. recruitment agency) other than directly from a candidate.