We are looking for an experienced Customer Service Project Manager (m/f/d). Flix customer service is rapidly evolving, leveraging the latest technologies to enhance customer experience.

This role will focus on driving the automation of CS operations, adoption of AI tools (chatbots, voicebots, IVR enhancements, and real-time service alerts) and improving service efficiency.

This is a perfect position for someone who thrives working in flexible environments, likes taking initiative, loves solving problems even when things are a bit unclear, and feels comfortable with the latest technologies.

Your tasks:

Own projects end-to-end: from the problem statement, hypothesis formulation, and setting up modus operandi to execution
Conduct quick, scrappy analyses to deliver fast insights while also developing scalable solutions that drive Flix's long-term success
Leading discussions with larger groups and proactively managing cross-team collaboration (Operations, IT, Service Planning, and Customer Experience)
Identify ways to align customer service initiatives with customer needs, company strategy, transportation regulations, accessibility standards, and safety protocols
Work across functions and learn Flix's business from top to bottom
Review the strategy to ensure long-term success
Keep existing CS records up to date
Work across functions to support new market launches

Your profile

A Bachelor's degree in a STEM field, Business, or Management
Minimum of 2 years of experience as a Project Manager, preferably in dynamic or fast-paced environments
Background in Customer Service, with a strong understanding of customer needs and how to shape products to meet them
Proven ability to lead complex, greenfield projects from start to finish, delivering results on time and within scope
Skilled in using project management tools such as JIRA, Confluence, and MS Project
Strong stakeholder management skills, with the ability to navigate across different teams and levels within the organization to align goals and drive collaboration

Nice to have:

Experience with customer success-related tools and systems (e.g., CRM, ACD, IVR, chatbot, workforce management systems)
Technical skills and/or experience (experienced AI & LLMs user, data interpretation, Tableau or Power BI, Low-code/no-code platforms)

Our Perks – More than just a job

You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. #LI-Hybrid

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:

#LI-Hybrid

Jobs at Flix

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