Senior Product Owner - Chatbot (m/f/d)

We are seeking a talented and driven Senior Product Owner - Chatbot (m/f/d) to join Team Tardis, part of our customer service domain. You will develop customer-facing products, including a brand new help center and our real-time contact channels—text and voice.

Your Tasks – Paint the world green

• You drive product discovery efforts to understand customer needs deeply and translate them into actionable insights. You create and own a detailed product roadmap, prioritizing features and improvements based on customer feedback, business objectives, and market trends.
• You collaborate closely with backend engineers, frontend engineers, and UI/UX designers to deliver high-quality products on time and within scope.
• You serve as the main point of contact for stakeholders, gathering requirements, providing updates, and ensuring their needs are met.
• You develop, prioritize, and manage the product backlog, ensuring the team focuses on the most valuable tasks and user stories are well-defined.
• You champion a user-centered approach, ensuring our help center and real-time contact channels provide exceptional customer experiences.
• You analyze product performance and user feedback, using data-driven insights to inform decisions and drive continuous improvement.
• You lead our real-time contact channels on an automation journey using AI, driving innovation and efficiency as we rapidly expand our green footprint globally.
• You contribute to the PO community by sharing knowledge and learning from peers, thinking beyond the team and domain

Your Profile – Ready to hop on board

• You have proven experience as a Product Owner, demonstrating senior-level skills, preferably within the mobility or customer care industry.
• You gained experience working with Chatbots or Voicebots.
• You have the capability to inspire and guide a diverse engineering team.
• You have a deep understanding of customer needs and a passion for creating products that deliver exceptional user experiences.
• You have strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• You have excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• You have experience working in an Agile development environment, with a solid understanding of Agile principles and practices.
• You navigate cross-functional complexities with a bias towards action, avoiding analysis paralysis.
• You have an open mindset to embrace change, fostering a collaborative and adaptable work environment.

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.​
• Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

Flix – A place to enjoy work and have an impact

The future of transportation is Green. Here at Flix Tech, the R&D group, we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites. Every day we solve challenging problems, like how to scale rapidly around the world and how to make an experience that delights our customers. We have a culture of sharing ideas, contributing to open source projects and being an active member in our technical communities.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.