(Senior) Project Manager - CS Strategy Execution (m/f/d)

We're looking for a motivated and driven (Senior) Project Manager - CS strategy execution (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

This is a key role responsible for driving the successful execution and implementation of our customer service strategy, which has been already developed and approved by C-level. This individual will collaborate cross-functionally (with CS business teams, CS tech teams, and non-CS teams) to ensure projects are completed on time, within budget, and to the highest quality standards. The (Senior) Project Manager will play a critical role in enhancing customer satisfaction, improving operational efficiency, and contributing to the overall success of our customer service initiatives.

Your Tasks – Paint the world green

Project Planning and Execution:

• Develop comprehensive project plans, including timelines, milestones, resource allocation, and budgets.
• Lead the execution of projects, ensuring alignment with strategic goals and objectives.
• Monitor project progress, identify and mitigate risks, and adjust plans as needed.
• Ensure projects are completed on time, within budget, and to the satisfaction of stakeholders.

Cross-Functional Collaboration:

• Collaborate with teams across the organization, including customer service, operations, marketing, and IT.
• Build strong relationships with stakeholders to ensure alignment and support for projects.

Reporting:

• Gather and analyze data to track project performance and identify areas for improvement.
• Prepare regular reports on project status, key metrics, and insights.

Customer Focus:

• Maintain a strong focus on customer needs and expectations throughout the project lifecycle.
• Ensure projects deliver measurable improvements in customer satisfaction and loyalty.

Development of solution:

• Lead brainstorming sessions and workshops to generate solutions for various work streams
• Be ready to gain quickly expertise  in a certain area and actively contribute to the development of solutions.
• Use data to drive decision-making and optimize project outcomes.

Your Profile – Ready to hop on board

Education and Experience:

• Bachelor's degree in STEM, business, or management.
• Demonstrated track record of successfully managing complex projects from inception to completion.

Skills:

• Strong project management skills, including planning, scheduling, budgeting, and risk management. Proficiency in PM software and tools.
• Excellent communication and interpersonal skills, with the ability to build relationships across the organization.
• Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive decision-making.

Abilities:

• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Results-oriented and driven to achieve success.

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.​
• Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!  We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

The following video shows our amazing success story: