Jobs in Germany
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Berlin
Berlin
You love communicating with other people? Then apply as a Danish-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for Positec.
Start: 14.04.2024 | Location: Berlin-Neukölln / Homeoffice | Weekly hours: 20 - 40 h
Working hours: Mon - Sat between between 08:00 AM and 8:00 PM
Salary: Fixed salary 2.423 - 2.623 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 €)
Tasks
- Supporting our Danish-speaking customer base by phone, email and chat
- Maintaining our customer database and updating all entries
- Offering individual solutions for each call
- Answering customer inquiries about technical questions (installation) or warranty claims
Requirements
- Fluency in Danish (C2-level) with very good English
- Excellent customer service expertise
- Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
- Demonstrable experience of working within a structured process
- Proficient IT Skills (Microsoft-Office)
- The ability to work well as part of a team
- Being flexible and open to a new challenge
- Willingness to learn and eagerness to learn
- Empathetic and socially competent personality
- Valid work permit for Germany
Benefits
- Option of Hybrid / Homeoffice model
- Permanent position with 27-30 vacation days and special leave
- Flexible working hours: 20, 25, 30, 35 or 40 hours/week
- Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups
- Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more.
- Team events, such as summer parties, to get to know your team
- Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
- Increase in employee satisfaction with the help of MaxPerts, works councils + representatives for severely disabled employees
- Sustainable corporate management through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)
- International career opportunities through worldwide German-speaking projects
- Optional German language classes
Sounds like the right job? Take your chance and apply now!
This is what you can expect from us after you have applied:
1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.
2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).
3. If all these steps are positive, we will welcome you with a permanent position!
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever®!
We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?
Job-ID: 397115
Estimated Salary after Taxes *
| Salary | Monthly | Yearly |
|---|---|---|
| 29.076,00 € | 1.721,64 € | 20.659,74 € |
| 31.476,00 € | 1.837,34 € | 22.048,14 € |
Income Tax for 2.423 € in Germany →
* Your estimated salary may change based on external factors, use our salary calculator
Jobs at Foundever® B.V. & Co. KG
Helpful information
- Read what is m/f/d in the job title
- Understand what is a work permit in Germany
- Read how you can find a job with Job Seeker Visa in Germany