You love communicating with other people? Then apply as a Danish-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for Positec.

Start: 14.04.2024 | Location: Berlin-Neukölln / Homeoffice | Weekly hours: 20 - 40 h

Working hours: Mon - Sat between between 08:00 AM and 8:00 PM

Salary: Fixed salary 2.423 - 2.623 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 €)

Tasks

Supporting our Danish-speaking customer base by phone, email and chat
Maintaining our customer database and updating all entries
Offering individual solutions for each call
Answering customer inquiries about technical questions (installation) or warranty claims

Requirements

Fluency in Danish (C2-level) with very good English
Excellent customer service expertise
Previous experience in a customer focused or sales environment, previous contact centre experience is desirable 
Demonstrable experience of working within a structured process 
Proficient IT Skills (Microsoft-Office) 
The ability to work well as part of a team 
Being flexible and open to a new challenge 
Willingness to learn and eagerness to learn
Empathetic and socially competent personality
Valid work permit for Germany

Benefits

Option of Hybrid / Homeoffice model
Permanent position with 27-30 vacation days and special leave
Flexible working hours: 20, 25, 30, 35 or 40 hours/week
Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups
Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more.
Team events, such as summer parties, to get to know your team
Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
Increase in employee satisfaction with the help of MaxPerts, works councils + representatives for severely disabled employees
Sustainable corporate management through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)
International career opportunities through worldwide German-speaking projects
Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. If all these steps are positive, we will welcome you with a permanent position!

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever®!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Job-ID: 397115