You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a POLISH-speaking Customer Service Representative (m/f/d) for Foundever®! Provide excellent customer service for RAISIN.

Start: 14.10.2024 | Location:Berlin-Kreuzberg | Weekly hours: 30 - 40 h

Working hours: Mon - Fri between 08:00 AM and 6:30 PM, no weekends

Salary: 2.152 - 2.402 €/month (Fixed salary 2.152 €/month at 40h/week + performance bonus up to 250 €/month)

Tasks

Advising our Polish-speaking customers by telephone and e-mail
Solving queries quickly and competently to increase customer satisfaction
Processing and resolving customer complaints
Building relationships with the new and existing customer base
Adhering to the principles and values of our company

Requirements

Fluency in Polish and English (C2-level)
Excellent customer service expertise
Previous experience in a customer focused or sales environment, previous contact centre experience is desirable 
Demonstrable experience of working within a structured process 
Proficient IT Skills (Microsoft-Office) 
The ability to work well as part of a team 
Being flexible and open to a new challenge 
Willingness to learn and eagerness to learn
Empathetic and socially competent personality
Valid work permit for Germany
Willingness to work in the office in Berlin

Benefits

Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions
Number of hours per week that suits your life: 30, 35 or 40 hours per week possible!
Employee benefits with added value: exclusive shopping discounts, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more
Get to know your team better at our summer parties!
Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees
Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.)
Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) 
International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)
Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. if all these steps are positive, we will welcome you with a permanent position!

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever®! 

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Job-ID: 390369