Hybrid Customer Service Representative (m/f/d) with Dutch - Backoffice

You want to spend your working day in the future doing exciting back-office work from home? Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service to Stokke customers.

Start date: flexible | Location: Hybrid in Berlin-Kreuzberg | Weekly hours: 20 h

Working hours: Mon - Fri between 09:00 AM - 05:45 PM

Salary: Fixed salary 1.076 €/month at 20h/week + language bonus 100 €/month + performance bonus up to 100 €/month)  + home office allowance 30 €/month

Tasks

• Answering chat and email inquiries from our Dutch-speaking customer base - no telephony!
• Expert advice on highchairs, pushchairs and the rest of the Stokke range - no sales!
• Answering shipping and invoicing questions
• Updating articles in our customer database

Requirements

• Fluency in Dutch (C2 level)
• English at least B2
• Interest in Stokke products and possibly already some experience with them
• Customer- and service-orientated way of working
• Work permit for Germany

Benefits

• Possibility of hybrid model (mainly home office) after successful familiarisation + subsequent "nesting phase"
• Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions
• Employee benefits with added value: Employee discounts on Stokke products, exclusive purchase discounts with many other partners, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more
• Get to know your team better at our summer parties!
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.)
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) 
• Free onsite parking
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.) 
• Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.   

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).   

3. if all these steps are positive, we will welcome you with a permanent position!

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever™!  

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever™! Where are you staying?