You want to spend your working day in the future doing exciting back-office work ? Then we are looking for you as a FRENCH-speaking Customer Service Representative (m/f/d) for Foundever®! Provide excellent customer service to Stokke customers.

Start date: 25.11.2024 | Location: Berlin-Kreuzberg | Weekly hours: 40h | Working hours: Mon - Fri between 08:00 AM - 06:00 PM | Salary: Fixed salary 2.152 €/month at 40h/week + performance bonus up to 200 €/month)

Tasks

Answering chat and email inquiries from our French-speaking customer base - no telephony!
Expert advice on highchairs, pushchairs and the rest of the Stokke range - no sales!
Answering shipping and invoicing questions
Updating articles in our customer database

Requirements

Fluency in French (C2 level)
English at least B2
Interest in Stokke products and possibly already some experience with them
Customer- and service-orientated way of working
Work permit for Germany

Benefits

Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions
Employee benefits with added value: Employee discounts on Stokke products, exclusive purchase discounts with many other partners, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more
Get to know your team better at our summer parties!
Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team
Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.)
With a digital, paid training and the necessary hardware you are ready for your work with us in the best possible way
Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) 
International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.) 
Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.   

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).   

3. if all these steps are positive, we will welcome you with a permanent position!

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever®! 

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Jobs at Foundever® B.V. & Co. KG

Helpful information

Job recommendations