You love communicating with other people? Then apply as a French-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for the French-speaking customers of a manufacturer of innovative robotic lawn mowers.    

Start: 06.02.2025 | Location: Berlin-Neukölln – Onsite/Hybrid | Weekly hours: 40 h  

Working hours: Mon - Sat between 08:00 AM and 5:00 PM  

Salary: 2.223 - 2.423 €/month (Fixed salary 2.223 €/month at 40h/week + performance bonus up to 200 €/month)

Tasks

Supporting our French-speaking customer base by phone, email and chat  
Maintaining our customer database and updating all entries 
Offering individual solutions for each call 
Answering customer inquiries about technical questions (installation) or warranty claims

Requirements

Fluency in French (C2-level) with very good English  - additional German language skills preferred
Excellent customer service expertise 
Previous experience in a customer focused or sales environment, previous contact centre experience is desirable  
Demonstrable experience of working within a structured process  
Proficient IT Skills (Microsoft-Office)  
The ability to work well as part of a team  
Being flexible and open to a new challenge  
Willingness to learn and eagerness to learn  
Empathetic and socially competent personality 
Valid work permit for Germany  
Willingness to work in the office in Berlin

Benefits

Option of Hybrid-model
Permanent position with 27-30 vacation days and special leave
Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, job ticket allowance, voucher card with regular top-ups 
Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more.  
Team events, such as summer parties, to get to know your team  
Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally  
Increase in employee satisfaction with the help of MaxPerts, works councils + representatives for severely disabled employees 
Sustainable corporate management through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)  
International career opportunities through worldwide German-speaking projects 
Optional German language classes

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.   

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).   

3. If all these steps are positive, we will welcome you with a permanent position!

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever®!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying? 

Job-ID: 394575

Jobs at Foundever® B.V. & Co. KG

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