Client Success Lead (m/f/d)

We are seeking an experienced and dedicated Team Lead to join our dynamic GeoDin Client Success team at Fugro, a global leader in geospatial data collection, analysis, and management. This strategic position requires a strong foundation in geotechnical engineering, project management, and client relations. This pivotal role involves managing the delivery and ongoing support of GeoDin geo-data solutions, ensuring they meet client needs and business objectives with a focus on client engagement, project management, and technical excellence. The Team Lead will ensure that our geo-data solutions meet high standards and are aligned with both client needs and strategic business goals.

You will be a key representative for GeoDin, our premier geodata management and reporting software, your work will directly contribute to the product's capability to integrate with innovative technologies and third-party applications, enhancing its functionality and market presence. This position offers abundant opportunities for professional growth within Fugro and requires a strong commitment to develop and deploy high-quality, scalable Software Solutions.

You will work in a dynamic, friendly team of international colleagues with whom you will share innovative ideas to achieve excellence. Being part of Fugro’s Global Strategy team focusing on the Accelerate Business Build strategy for the GeoDin product.

Tasks

• Solutions Delivery Ownership: Lead the delivery of high-value, funded, turn-key geo-data solutions, ensuring projects align with client requirements and company standards.
• Alignment with Client Engagement: work closely with the Client Excellence Lead to setup client-specific proposals that can consistently deliver client value.
• Team Leadership: Manage and prioritize team activities in line with the commercial backlog and strategic objectives, fostering a collaborative and efficient work environment.
• Thought Leadership: Provide inspiration and progressive thinking to evolve GeoDin for the future, feeding ideas on new functionalities to the Product Owner, providing the Client Engagement team with ideas on potential solution proposals for clients.
• Paid Client-Specific Training and Configurations: Oversee the setup and deployment of configurations tailored to client needs with minimal to non-existent customization, ensuring smooth and effective implementations.
• Database Management: Lead the configuration and ongoing management of databases to support scalable and robust data solutions.
• Development of Data Models and Templates: Spearhead the development of object types, data models, and reporting templates, enabling enhanced data analysis, and reporting capabilities.
• Occasional Travel: Engage in occasional travel to meet with clients and attend industry events, providing opportunities for professional growth and network expansion.

Requirements

• Bachelor’s or Master’s degree in Geotechnical Engineering, Civil Engineering, or related field, or relevant experience;
• 5+ years of experience in project management or client success roles, ideally within the geotechnical or geospatial sectors;
• Expertise in deploying and managing geospatial and/or geotechnical data solutions;
• Knowledge of GeoDin or similar applications, considered a strong plus;
• Proven leadership in managing technical teams and complex projects;
• Preferably technical proficiency in GIS, database management tools, and CRM systems.

Benefits

• A competitive salary;
• 29 holidays per year based on a fulltime employment (of which 4 are appointed by Fugro management) and the possibility to purchase 12 additional days;
• Extensive career & training opportunities both nationally and internationally;
• Flexible working hours and the ability to work from home in accordance with your manager and corporate policies;
• Commuting allowance;
• Modern pension scheme;
• Collective health insurance;
• Possibility to register with our corporate fitness plan;
• Coaching options through our EAP (Employee Assistance Program).

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FUGRO IN DEUTSCHLAND

In Deutschland ist Fugro mit über 250 Mitarbeitern in unserer Zentrale in Berlin und mehreren regionalen Standorten vertreten. Fugro nutzt fortschrittliche Technologien und Expertenwissen, um seine Kunden bei der Planung, dem Bau und der Instandhaltung ihrer Projekte zu unterstützen. Unser Aufgabenspektrum umfasst die Erhebung, Verarbeitung und Visualisierung von Geo-Daten und deren Analyse, Interpretation und Bewertung sowie die Planung und Beratung in den Bereichen Geotechnik, Umwelt, Hydrogeologie, Geophysik, Monitoring und Datenmanagement/Softwareentwicklung. Wir agieren sowohl national als auch international als zuverlässiger Partner für zahlreiche Energieversorger, Pipeline- und Netzbetreiber, Technologieunternehmen, Bergbaubaugesellschaften, Hoch- und Tiefbaufirmen und dem öffentlichen Sektor.