Host & Partner Relations Specialist [German and French speaking] (m/f/d)

Explore a new world of possibilities:

**At HomeToGo, we’re on a mission to make incredible a

Your future contribution:

As HomeToGo’s Host & Partner Relations Specialist, you will be the human connection between hosts & partners and our product, striving to deliver effective solutions that satisfy property owners around the world. Your customer-centric mindset will help you deliver first-class customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly cross-functional role, directly advocating on behalf of our property owning and managing hosts.

How you’ll add value:

• The focus of the role is to provide an outstanding experience for our hosts & partners across multiple platforms, including but not limited to phone and email
• During the first month, you will get to know the Customer Experience team (Guest, Partner and Host relations) and learn how to collaborate cross team
• Within your first three months, you will support the Host and Partner Relations team by enhancing daily operations, and introducing new ideas
• After six months in your role, you will be fully autonomous and involved in several projects related to onboarding/fraud while working in close collaboration with our product team and more
• At all times, you will aim to effectively resolve host & partner issues in an effective and timely manner

You’ll be successful in this role if you:

• Have a true passion to provide an amazing customer experience
• Have strong writing and speaking skills in English, French and German
• Have experience in Customer Service or hospitality, travel industry experience is a plus but not necessary
• Are an empathetic person with strong
• Have experience with Salesforce, Jira, or other CRM tools
• Comfortable working with a team and have strong collaboration skills
• Comfortable speaking on the phone

Note: We operate a rolling recruitment approach - no deadlines, just opportunities. Should the volume of applications b

Why HomeToGo?

Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

• The essentials: Competitive
• Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German & Lithuanian language courses, internal and external workshops & trainings,
• Startup spirit: Driven by our : We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public
• Flexible work approach: Office-led and remote friendly approach; employees are offered for up to 50% of the year, including work from abroad benefits. Plus, access to the
• Climate action: Committed to being a pioneer in green travel: We’ve achieved an industry-leading “Low Risk” ESG Rating (16), awarded by Morningstar Sustainalytics, and are a proud member of
• And so much more…

*Certain conditions apply

About us:

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including , Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as , AMIVAC, atraveo, Casamundo, , e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, and Wimdu.

HomeToGo is an Equal Opportunity Employer,

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