We are seeking a freelance specialist to implement and customize a chat platform across 3–4 brands. The focus will be configuring the chat widget, setting up messaging flows, and integrating basic AI-driven chat solutions. This is anticipated to be a one-off project requiring approximately 5–8 hours, with potential for ad-hoc maintenance work later.
Tasks
Responsibilities:
- Configure chat widgets and basic automated messaging flows for multiple brands.
- Provide guidance on establishing consistent tone, style, and messaging for each brand, as our existing brand guidelines are still developing.
- Implement and configure AI chat capabilities to enhance user engagement and support efficiency.
- Integrate the chat platform with Jira and HubSpot for seamless data flow.
- Deliver a comprehensive handover document outlining configurations and best practices.
Requirements
- Proven experience with chat platform implementation and customization across multiple brands or projects.
- Familiarity with AI-driven chat solutions and setting up rules-based automations.
- Technical expertise to integrate the chat platform with Jira, HubSpot, and potentially other platforms.
- Strong communication skills and the ability to collaborate remotely with our team.
- Availability to begin work from mid-January.
Benefits
- 100% remote
- Deadline: Mid to late January.
- Estimated project duration: 5–8 hours for initial setup (subject to adjustment).