Product Marketing Manager for Zendesk Marketplace Apps (m/f/d)

WHO WE ARE

We are an international, diverse, young, rapidly growing IT consulting group. We first look at the human aspect and then at the skills, in that order. No matter what education you have, how old you are, where you live, where you come from, or what your resume looks like. "Come as you are, be yourself and join the LW family".

For our clients, we are problem solvers in the areas of customer service, CRM, work management, and BI. We achieve this with a lot of creativity, transparency, and ambition, which makes us trusted partners for clients ranging from startups to corporations.

LEAVE YOUR FOOTPRINT

As a Product Marketing Manager for our Zendesk Marketplace Apps, you will drive the product development and market positioning of our apps.

Your mission is to develop innovative, market-leading apps that meet the specific needs of our customers. You will be responsible for the strategic placement of our products in the Zendesk Marketplace and for creating go-to-market strategies to ensure maximum visibility and utilization of our apps.

Your goal is to promote the growth and success of our apps. If you are excited about taking the success of our apps to the next level, you are the perfect fit for us!

YOUR TALENT

• Experience in product management within the SaaS B2B sector
• Strong marketing expertise and experience in developing campaigns for technical products
• Technical knowledge of API integrations and experience with Zendesk
• Analytical skills to effectively utilize market data and user feedback
• Excellent communication skills and the ability to coordinate across teams (development, marketing, sales)
• Entrepreneurial mindset with a focus on growth and scaling, ensuring maximum output with minimal effort

HAVE AN IMPACT

• You take strategic responsibilities for our apps in the Zendesk Marketplace – from the conception of new features to the optimization of existing functions.
• You identify market trends, customer needs, and competitors to position and improve our apps accordingly.
• You develop impactful strategies that position our apps optimally in the marketplace and increase their visibility.
• You oversee the entire lifecycle of the apps – from product development to launch and continuous improvement.
• You work closely with our development team to ensure that our apps meet Zendesk's technical requirements and function smoothly.
• You maintain customer relationships and use their feedback to guide future product developments and improve customer retention.

WHY LEAFWORKS

We are an international, diverse team with like-minded individuals. We prioritize people first, then skills, in that order. It doesn't matter what education you have, how old you are, where you live, where you're from, or what your resume looks like. "Come as you are, be yourself."

• "Micro-management" is not your style? It's not ours either! You manage your own working hours. We work 100% remotely. Feel like coworking with colleagues near you? Anytime!
• What matters is the result: how you work is up to you.
• Trust is key: trust is everything. Period!
• Remote is where the magic happens: Whatever equipment you need, you'll get it.
• Get to the next level: Continuing education, training, or workshops? Talk to us, it's part of the deal.
• Stay connected: Through regular meetings and feedback talks, we live transparency and openness.
• Prepare for challenges: You won’t find boring projects here! Be ready to step out of your comfort zone.
• Here to stay: We’re all about long-term collaboration. We don’t have fixed-term contracts.
• Dress code? No, thanks!
• The "we" counts: Our numerous coworking sessions and team events in Germany and abroad strengthen our bond and our unique CXA culture.
• Start right away: Our onboarding will help you settle in, and your onboarding buddy will support you from day one.
• Sounds cool? Great, then just send us your resume. No need for a cover letter!