Lovehoney Group is the world’s leading sexual well-being company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience streamlined.
At Lovehoney, we employ over 800 passionate and progressive individuals across 9 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a Quality Assurance Coordinator who will be integral to driving high-level performance across the Lovehoney Group. Partnering directly with the Quality Assurance Manager, your focus will be on elevating our quality standards and implementing effective quality control processes. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.
What you will do Perform product specific test procedures and auditsCreate detailed reports on results, conclusions, and recommendationsPerform root-cause analysis on defective products from the field and present statistical analysis of defect trendsSupport customer service team with troubleshooting & customer complaintsHelp maintain the laboratory and its equipment - employ 5S principles to ensure a clean, well-organized and safe environment that is tour-worthy at all times, coordinate calibration and certification of laboratory equipmentCoordinate calibration and certification of laboratory equipmentMap defined processes using Lucid chartRegularly meet with internal and external stakeholders to define and follow-up on topics from various projectsCoordinate projects that help prioritizing high priority quality topicsCoordinate projects that improve overall quality of the productsLearn tools that will support you and QA Department such as Excel, Paint, Video/Photo editing, etc.Meet KPIs set by the supervisorPerform other duties as required by supervisorWhat should you bring Technical knowledge or understanding of Electrical or Mechanical or Industrial/Production fieldsPossess strong analytical skills and an ability to solve complex problemsAbility to write comprehensive reports on project results, conclusions, and recommendations to defend and explain findings and actions takenAbility to communicate effectively orally and in writing with internal and external stakeholders on all related technical and management mattersAbility to work independently and as part of a larger team, supporting colleagues when appropriateMust be fluent in speaking and writing EnglishExperience with quality tools and methodologies, e.g. Six Sigma would be an advantageMust be able to work from office (No remote work available) Must be okay with performing root cause analysis on products returned from customers Must be okay with following health & safety protocols diligently, which also includes getting vaccinated against Hepatitis A&BInterest in Quality AssuranceInterest in Data analysisAble to research and self-learn new informationDevelops effective and positive interpersonal relationshipsAttention to detail and structured approach to tasksInnovative, creative and decision-making skillsDemonstrates initiative, service orientation and is a self-starterWhat we can offer youA welcoming workplace full of drinks, snacks, friendly faces and fun team-building events Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun 25 holiday days a year, plus an extra day for every year you are with Lovehoney, giving you plenty of time to rest, recharge, and exploreAccess to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company. Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally. Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
At Lovehoney Group, we leverage artificial intelligence as part of our screening interview process, for note-taking purposes. Rest assured, we prioritize transparency and respect candidates' preferences. You'll have the option to opt out while still receiving fair consideration for the role.
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup
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