Senior Software Implementation Engineer - (m/f/x)

Berlin

Who You’ll Work For:

Makersite is an award-winning data software company that empowers teams to manage product sustainability, cost, and compliance; simultaneously, from a web browser. Our mission is to help manufacturing companies make better decisions and create safer, more sustainable products through data-driven analysis. We believe that technology can help corporations to have a more positive impact on their environment. That is why we developed a platform that uses cutting edge technology, big data, and breakthrough algorithms to deliver product intelligence unlike anything on the market.

For manufacturing companies with complex supply chains that want to accelerate product development, build resilience or reduce costs, Makersite is a disruptive digital twin platform that uses AI to connect and enrich cross-departmental data into live models for analysis, collaboration and decision support. Digital twins can be used to understand how externalities like regulations, supply shortages etc. affect a business and help teams evaluate scenarios taking into account multiple criteria like costs, environment, compliance etc. at the same time.

Who We’re Looking For:

If you love working with customers and engineers to design and deliver end-to-end solutions to their data-centric challenges, this is the job for you! Your role will be in our service delivery team with a special focus on implementing and integrating our Enterprise SaaS solution into large customer environments. This role requires a hands-on engineer who is very experienced in working with large amounts of data and data-sets in a very dynamic environment

What You’ll Do:

Work very closely with our customers to understand their technical requirements and ensure the correct data is collected to gain a clear understanding of their system environments
Map relevant data and work closely with domain experts to ensure integration workflows are seamless.
Run end-user trainings
Provide technical support to customers during software implementation and deployment
Create and maintain technical documentation, including installation guides, user manuals, and technical specifications.
Collaborate with cross-functional teams, including pre-sales, product leads, engineering and domain experts to ensure successful customer deployments