Customer Care & Fashion Advisor - German (f/m/d) (Munich or Barcelona)

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – German (f/m/d) (Munich or Barcelona) to be based in one of our offices in Munich or Barcelona.

Aufgaben

WHAT YOU WILL DO

Advisory and support services for our international premium clients concerning the order process

• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

Qualifikation

WHO YOU ARE

Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus

• First experience in the customer care or any other service oriented industry
• Working computer skills required (MS-Office)
• Conscientiousness when dealing with customer-data
• Flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management

Benefits

WHAT WE OFFER IN MUNICH

Up to 32 days of holiday, depending on the length of service, starting with 28 days

• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card & shuttle service
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

WHAT WE OFFER IN BARCELONA

Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)

• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.