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  • Munich

  • To support our Personal Shopping team we are searching for a Personal Shopping and Client Relations Manager (f/m/d) to be based in our Munich office.

    Tasks

    WHAT YOU WILL DO

    • Act as the point of contact and ambassador to Mytheresa’s top clients
    • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
    • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
    • Create and implement new selling ideas to ensure sales targets are met
    • Drive and participate in all acquisition opportunities
    • Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
    • Responsible for the Pre-Reservation four times a year
    • Responsible to update the preference sheet/ profile of the customers
    • Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
    • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

    Requirements

    WHO YOU ARE

    • 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
    • Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
    • Love for fashion and technology
    • Enthusiastic, innovative and creative
    • Sales-driven
    • Tech savvy
    • Great communicator
    • Organized and detail oriented
    • Fluent in written and spoken German and English (fluency in other languages is a plus)

    Benefits

    WHAT WE OFFER

    • Up to 32 days of holiday, depending on the length of service, starting with 28 days
    • Mobile office with up to 40% of your total contracted hours (job and position permitting)
    • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
    • Language & e-learning courses
    • Staff discount of up to 30%
    • Company pension scheme
    • Discounted membership for selected sports platforms & gyms
    • Discounted travel card
    • Access to LinkedIn Learning
    • Individual support on mental health & well-being (e.g. compatibility work and family life)
    • Social Day
    • Employee Share Purchase Plan

    WHO WE ARE

    Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

    Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

    Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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