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Our client is seeking a dedicated Customer Service Representative to join their dynamic team. With a strong global presence in the pharmaceutical industry, the company focuses on providing high-quality raw materials and performance ingredients. They operate in a hybrid manufacturing and global sourcing model, offering flexibility, reliability, and superior customer service. The company’s values center around quality, innovation, and customer satisfaction, making it an ideal workplace for individuals looking to contribute to a growing, fast-paced business environment.
Tasks
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and resolve complaints through various communication channels.
- Process sales and purchase orders, modifications, shipments, and warehouse instructions.
- Coordinate product imports and manage customer feedback.
- Issue Sales Order Confirmations and delivery notes, ensuring accuracy in all communications.
- Track and follow up on shipments, ensuring timely deliveries and maintaining records of all customer interactions.
- Work closely with internal teams, including procurement and demand planning, to ensure smooth order processing.
- Ensure compliance with customer specifications and quality standards in collaboration with the quality unit.
- Report on the efficiency of the customer service process and suggest areas for improvement.
Requirements
- High school diploma or equivalent.
- Over 5 years of experience in customer service or a related role.
- Strong proficiency in MS Office, especially Excel, and customer service software (e.g., SAP, SAGE, SQL, TMS tools).
- Excellent interpersonal and communication skills, both verbal and written.
- Proficiency in English; additional language skills are a plus.
- Ability to stay calm and composed when handling challenging customer situations.
- Experience in supply chain, logistics, or pharmaceutical industries is a plus.
Benefits
- Remote working options.
- Opportunities for professional growth and development.
- Access to a global network of experts in the pharmaceutical industry.
- Collaborative and supportive team environment.
If you are looking for an exciting opportunity to work with a global leader in the pharmaceutical industry and are passionate about delivering exceptional customer service, apply NOW! This is your chance to join a company committed to innovation and customer satisfaction. Don’t miss out on the opportunity to be part of a growing, impactful team.
Terms & Conditions
- Notice: This position is being sourced in collaboration with Next in Careers as a Staffing & Recruiting Agency. While this role is not within our organization, we are facilitating the recruitment process to connect qualified candidates with the hiring company.
- Disclaimer: While diligent efforts have been made to ensure the accuracy and thoroughness of this job description, the possibility of typographical errors or inaccuracies cannot be completely ruled out. We hereby expressly disclaim any liability associated with such errors or inaccuracies.
- No Employment Guarantee: This agreement does not guarantee an interview or employment with the client. Next in Careers is not responsible for decisions made by the client, including the closure of the position without notice, even before an application is submitted.