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  • numa

    Berlin

    • ABOUT NUMA

    Hey! We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention. 

    Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests—behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience. 

    Key Responsibilities & Objectives:

    • Service Design: Craft and implement a comprehensive service design strategy that encapsulates every touchpoint of our guest's journey, focussing on inhouse experience and physical comfort and ambiance of their stay.
    • Inhouse Guest Experience: Continuously explore guest feedback to enhance the service experience, focusing on creating memorable moments that resonate on an emotional level while ensuring practical needs are seamlessly met.
    • Operational Excellence Integration: Work closely with operational teams to embed service design principles into daily practices, ensuring a flawless execution of guest experiences that are as efficient as they are exceptional.
    • Cross-Functional Collaboration: Foster strong collaborative relationships with the Brand, Interior Design, Operations and Operational Quality teams to ensure a unified approach to guest satisfaction, operational efficiency, and aesthetic excellence.
    • Hypothesis and Data Driven: Utilize both qualitative and quantitative data to guide decisions, leveraging tools like guest reviews, NPS, and direct feedback to refine and innovate service offerings continually.
    • Project and Product Management: Oversee the development and implementation of guest-centric products and services, from conception through execution, ensuring they align with our brand's standards of quality and innovation.
    • Measurement of success: We are impact driven and we expect you to be always eager to argue with data and proof impact by well designed experiments that are measurable.

    Ideal Candidate Profile:

    • Frequent Traveler: Experiencing our service first hand and getting in touch with real guests will be key to succeed in this role. Willingness and interest for frequent travels through our properties across Europe is a must. Not constantly but multiple travels a quarter.
    • Experience: Proven track record in service design, guest experience management, or a related field, preferably within the hospitality industry. A background in interior or industrial design, architecture, or similar is highly advantageous.
    • Skills: Exceptional analytical and creative thinking skills, adept at problem-solving and innovation. Strong project management abilities, with experience in leading cross-functional teams.
    • Mindset: A guest-first and hands-on approach to service design, with a passion for uncovering and fulfilling the unspoken needs of our guests. Energetic, forward-thinking, and ready to challenge the status quo.
    • Education: A bachelor's or master's degree in Design, Product Management, Industrial/Interior/User Experience Design, Hospitality Management, Business Administration, or a related field.

    ABOUT OUR OFFER
    • Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
    • Build your own success story based on what you do well and how you want to grow
    • Elevate your physical and mental wellness with our monthly benefit allowances
    • Get to know your internationally diverse team during our events and retreats
    • Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe

    numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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