Jobs in Germany
Orbem is an impact-driven deep-tech startup from Munich, Germany. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.
We seek to make a difference – and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.
Join us on our mission to unleash AI-powered imaging for everything and everyone.
Working Student Customer Technical Support(f/m/d)
Starting date: ASAP
Compensation package: €13-15/hour for Working Students (20h/week) *From 4:00 a.m. to 6:00 a.m., you will receive a 25% increase in your hourly wage. From 6:00 a.m. onwards, the standard hourly wage applies.
Work model: Remote within Germany possible.
Shift: 4 am to 8 am
Your Role
As a working student in Customer Technical Support at Orbem, you will support our customers during the early hours of the day, you will be expected to work the shift from 4 am to 8 am, several days a week. Your primary task will be assisting our customers by answering any questions and solving any issues they may have with our scanning solutions at our multinational sites.
This involves direct fault-finding in our systems, or co-ordinating the solving of the issue by raising it with our developers.
You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime, and delivering high levels of customer satisfaction.
Your day-to-day
On a typical day, you will:
Proactive Monitoring: Regularly check the status of installed units to ensure optimal performance.
Alert Management: Review and address system alerts promptly to minimize disruptions.
Customer Support: Respond to customer inquiries through various channels, delivering clear and effective communication.
Issue Resolution: Utilize provided resources and knowledge to troubleshoot and resolve technical issues.
Fault Analysis: Conduct detailed fault-finding, documenting findings thoroughly and escalating when necessary.
Solution Coordination: Collaborate with developers and third-level support teams to identify and implement solutions efficiently.
Case Documentation: Ensure all actions and outcomes are accurately recorded in our case management systems for future reference.
Customer Communication: Keep customers informed of progress and updates regarding their issues, ensuring a positive support experience.
Jobs at Orbem
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60 - 65 €
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70 - 75.000 €
Helpful information
- Read what is f/m/d in the job title
- Learn how to find English speaking jobs in Germany
