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Home  | English Speaking Jobs  | Jobs with Relocation Package  | Parloa  | Head of Inhouse Tech (IT) (f/m...
  • YOUR MISSION:

    As the Head of Inhouse Tech (IT) at Parloa, your primary mission is to lead and manage the company's IT strategy and operations, ensuring the effective and efficient use of technology to support our business goals. You will oversee the IT department, including infrastructure, network security, software maintenance, and technical support. Your role involves aligning IT initiatives with our organisational objectives, optimising / automating IT processes, and driving innovation to enhance productivity and business performance. Additionally, you will be responsible for maintaining robust cybersecurity measures, managing IT budgets, and fostering a culture of continuous improvement within the IT team.

    IN THIS ROLE YOU WILL:

    • Leading and developing the IT team, including the training of staff
    • Scheduling and resource planning for the IT team and external service providers
    • Monitoring and controlling IT projects in terms of budgets, time, and quality
    • Developing IT strategies and IT security as well as their adequate implementation
    • Planning, implementing, and controlling IT processes, managing licenses, as well as being responsible for the introduction and implementation of efficiency-enhancing processes in the IT area
    • Drive procurement for hardware and software, as well as their smooth installation/commissioning, maintenance, and care
    • Improving the Workplace Technology by maintaining the Office Meeting Rooms

    WHAT YOU BRING TO THE TABLE:

    • Completed studies (Bachelor, Master, Diploma, etc.) or a comparable professional qualification
    • 10+ years of experience in IT including 5+ years of leadership experience
    • Experience managing IT for a company with a 400-500 headcount including offices in multiple countries
    • Knowledgeable in ITIL, ITSM, COBIT
    • Experienced in translating and implementing compliance requirements into IT, e.g. IS27001, etc.
    • Experienced in formulating Disaster Recovery and Business Continuity procedures and testing their effectiveness
    • Experienced with IAM Solutions (Okta), G-Workspace, MDM (Kandji, Intune), Notion, Jira Service Management, MS Administration, Azure, GCP
    • Experienced in hardware and software troubleshooting (MacOS, Windows, iOS, Android)
    • Working onsite in Berlin or open to relocate to Berlin

    WHAT'S IN IT FOR YOU?

    • Be part of a dynamic, driven team of +37 nationalities with flat hierarchies and collaborative company culture.
    • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days. (Job specific, it could be also on-site work)
    • Attractive compensation package with equity.
    • Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
    • Flexible working hours, 28 vacation days and workation opportunities.
    • Regular team events, game nights, and other social activities.
    • And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
    • Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

    Your recruiting process at Parloa: (TBD)

    Recruiter video call → Meet your manager → Case Study → Leadership Assessment → Cultural add.

     

    Why Parloa? 

    Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

    When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

    Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.


    Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

    * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.