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🌟 Join the Exciting World of Technology in Athens! 🌟
Patrique Mercier Recruitment is thrilled to offer a captivating opportunity for a German Speaking Technical Support Agent for Software Services, located in the vibrant city of Athens, Greece. If you are a tech enthusiast with a passion for helping others, this role is tailor-made for you! You will provide top-notch support to our German-speaking clients, assisting them with software services and ensuring they have the best experience possible. Picture yourself working in a dynamic environment, surrounded by the rich history and beauty of Greece, all while making a difference in the tech community!
Responsibilities
- Serve as the primary point of contact for German-speaking customers seeking technical support via phone, email, and chat.
- Diagnose and resolve software-related issues promptly and effectively.
- Maintain detailed records of customer inquiries and solutions to enhance service quality.
- Communicate solutions clearly, guiding customers through troubleshooting steps.
- Collaborate with product and development teams to improve user satisfaction based on customer feedback.
- Educate customers on software functionalities and best practices to optimize their use.
- Maintain professionalism and empathy, ensuring every customer feels valued and supported.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in technical support or customer service, particularly in software services.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Ability to thrive in a fast-paced and evolving environment.
- Familiarity with software applications and troubleshooting techniques.
- Outstanding communication and interpersonal skills.
- Willingness to work flexible hours, including weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras