Service Desk Specialist (German Speaking) (m/f/d)

Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees' technology needs. This role offers an exciting opportunity to provide hands-on support and ensure the smooth operation of our IT systems.

Tasks

• Provisioning of user accounts in Active Directory, MS

Exchange, TEAMS and Unix;

• Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;

• Deployment of PC desktops and laptops to include imaging, application installation and data transfers;

• Performs minor desktop hardware repair for PC equipment and peripherals that aren't covered under warranty or by a 3rd party maintenance agreement;

• Log and track support calls and identify issues that require urgent attention and escalate them appropriately;

• Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;

• Handle all issues in a timely manner and ensure customer satisfaction;

• Document resolutions and update the knowledge base accordingly;

• Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.

Requirements

• Technical certifications or coursework in IT are preferred.
• Proven experience in a technical support role or a similar position.
• Strong knowledge of Microsoft Windows operating systems and the Office Suite.
• Familiarity with basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong attention to detail and the ability to prioritize tasks effectively.
• Proficiency in the local language - German B2.