Product Reliability Engineer (m/f/d)

We are Procure Ai, a market leader in bringing artificial intelligence and automation to the procurement process with the goal to unlock massive savings for our clients by having a high-value procurement function. We are a team of experienced tech and business professionals, based in Germany, UK and France. While we enjoy collaborating remotely most of the time (and so should you), we come together for regular team offsites in Europe. We are now recruiting for a motivated Product Reliability Engineer (m/f/d) for further growth to join our team, ideally in the Hamburg area, where we will open a tech hub soon. You have experience in QA and QM and now look to broaden your skill-set to dive into all aspect of product reliability? Than this might be interesting for you.

As a Product Reliability Engineer (m/f/d), you help to ensure our products are always available for our clients. When something goes wrong, Product Reliability Engineers are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You will play a crucial role in combining quality management, quality assurance and bug diagnosis and fixing to meet and exceed customer expectations. Your responsibilities will include, diagnosing and resolving software issues, contributing to development projects and responding to customer inquiries via intercom. This is exciting since you will be the one to set up the corresponding QA & QM architecture to automate and leverage the process. You will work closely with our senior engineers and product team to enhance the user experience and improve our overall product offerings.

Key Responsibilities:

• Quality Control: Improve automated testing of our platform across all capabilities and ensure high quality management standards - with regards to all product reliability touch points but mainly with a focus on Customer Success. Deliver end-to-end improvements to stability by proactively preventing issues via automation and directly reducing the need for reactive support. Make data-driven decisions about investments in stability and reliability.
• Customer Interaction: Promptly and professionally respond to customer emails, addressing their questions and concerns related to our software products.
• Bug Diagnosis: Investigate and diagnose software issues reported by customers or identified through internal testing. Analyse logs, error messages, and code to determine the root cause.
• Bug Fixing: Develop, test, and deploy fixes for identified bugs. Ensure that solutions are effective and do not introduce new issues.
• Development Work: Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our clients.
• Documentation: Maintain clear and detailed documentation of issues, solutions, and development processes to facilitate knowledge sharing and future reference.
• Collaboration: Work collaboratively with the product, design, and senior engineering teams to ensure a seamless integration of new features and bug fixes.
• Continuous Learning: Stay up-to-date with emerging software development technologies and trends. Actively seek opportunities to improve your technical skills and contribute to the team’s knowledge base.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience (ideally from dual studies).
• Experience in setting up scalable QA & QM processes - ideally at the intersection of product reliability and Customer Success.
• Familiarity with debugging tools and techniques.
• Proficiency in at least one programming language (e.g., Python, Java, JavaScript, etc.).
• Good understanding of software development methodologies and version control systems (e.g., Git).
• Proficiency in TypeScript, React, Node.js, and SQL is an advantage.
• Experience working in an agile environment, ideally with SCRUM methodology.
• Previous experience in a customer-facing role or technical support is a plus but not required.
• Excellent written and verbal communication skills in German & English.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Based in Hamburg preferred, but not required.
• Willingness to travel.

Benefits

• Opportunities for professional growth and development.
• A competitive compensation package.
• 30 days of vacation and up to 2 months of work from anywhere.
• Regular team offsites within Europe to foster collaboration and team spirit.
• A diverse and inclusive workplace where we value diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.