Jobs in Germany
Qdrant is a cutting-edge vector search company focused on helping organizations leverage the power of AI and machine learning to unlock insights from high-dimensional data. Our mission is to empower developers and businesses with state-of-the-art vector search capabilities, delivering scalable and efficient solutions that drive innovation.
Role Overview:
As the Head of Technical Customer Success, you will play a critical role in shaping the experience of Qdrant’s customers by ensuring they achieve maximum value from our products and services. You will lead and develop a high-performing Technical Customer Success team, drive strategic engagement with enterprise clients, and act as a key technical advisor for customer needs. This role combines technical expertise, leadership, and customer-centric strategies to deliver exceptional outcomes.
Tasks
Leadership and Strategy:
- Build and lead a team of Technical Customer Success Managers (TCSMs) and Solution Architects.
- Develop and execute a comprehensive customer success strategy aligned with Qdrant’s business objectives.
- Foster a culture of innovation, collaboration, and excellence within the team.
Customer Engagement:
- Serve as the primary point of escalation for strategic customers, ensuring their technical needs are met effectively.
- Work closely with clients to understand their business goals, technical requirements, and success metrics.
- Act as a trusted advisor to customers, providing guidance on best practices, deployment strategies, and optimization of Qdrant’s solutions.
Technical Enablement:
- Oversee the development of technical resources, including documentation, tutorials, and onboarding programs.
- Collaborate with Product and Engineering teams to align product capabilities with customer needs.
- Ensure customers are equipped to deploy, scale, and optimize Qdrant’s vector database effectively.
Customer Advocacy:
- Represent the voice of the customer internally, advocating for feature requests, usability improvements, and strategic priorities.
- Drive customer satisfaction, retention, and expansion by delivering measurable results.
Metrics and Reporting:
- Define and track key performance indicators (KPIs) to measure customer success and team effectiveness.
- Present regular updates to the executive team on customer success initiatives, outcomes, and areas for improvement.
Requirements
Experience:
- Proven experience in a leadership role within Customer Success, Technical Account Management, or Solution Architecture, ideally in a SaaS or database technology company.
- Strong technical background in databases, AI/ML, or software development.
Technical Expertise:
- Deep understanding of vector databases, search technologies, or data infrastructure.
- Familiarity with AI/ML workflows and integrations is highly desirable.
Leadership Skills:
- Demonstrated ability to build, mentor, and lead high-performing technical teams.
- Strategic thinker with a hands-on approach to problem-solving.
Customer-Centric Approach:
- Passionate about delivering value to customers and driving their success.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to diverse audiences.
Benefits
- Be part of a fast-growing company at the forefront of vector search innovation.
- Collaborate with world-class engineers and tech experts.
- Shape the customer journey for a product that’s transforming industries.
- Enjoy a supportive and inclusive culture that values creativity and teamwork.
