Customer Success Intern (m/w/d)

Your mission

• Strategic Relationship Building: Develop and maintain strong, strategic relationships with key stakeholders at client organizations to understand their business goals and ensure rapitag's solutions align with their objectives.
• Customer Onboarding and Training: Lead the onboarding process for new customers, providing in-depth training sessions to ensure a seamless integration and successful adoption of rapitag's technology.
• Data Analysis and Insights: Utilize customer usage data to identify trends, measure key performance indicators, and provide actionable insights to both customers and internal teams. Proactively recommend improvements to enhance the customer experience.
• Customer Advocacy: Act as the voice of the customer within rapitag, advocating for their needs and collaborating with internal teams to prioritize and address customer concerns or feature requests.
• Renewal Management: Work closely with the sales team to manage customer renewals and expansions. Ensure timely communication with customers regarding contract renewals, upsell opportunities, and additional services.
• Issue Resolution: Proactively identify and address customer issues or concerns, working closely with technical support and product teams to find prompt and effective solutions.

Your profile

• Fluency in German and English: Strong proficiency in both languages, with the ability to communicate effectively and build relationships with customers in a bilingual environment.
• Customer Success Experience: Preferably first experience in a customer success or account management role, preferably in the technology or SaaS industry.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex concepts clearly and concisely.
• Analytical Skills: Strong analytical mindset, with the ability to interpret customer data and draw meaningful insights to inform decision-making.
• Adaptability: Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and customer needs.
• Team Collaboration: Collaborative spirit with the ability to work effectively across cross-functional teams to ensure customer success.
• Retail Technology Knowledge (Optional): Familiarity with retail technology concepts and solutions would be a plus, but not mandatory. A genuine interest in learning and understanding these concepts is essential.

Why us?

Join us in shaping the future of retail technology and enjoy the following perks:

• Be Part of the Core Team: Contribute to a young and dynamic tech start-up with ambitious goals to become a world market leader in safety technology.
• Recognition and Compensation: Receive an attractive salary, a permanent contract, and the opportunity to shape a growing company from the ground up.
• Work Flexibility: Enjoy flexible working hours and the option for remote/home office work.
• Office Location: Work from our office in the heart of Munich (Giesing) with various restaurants within walking distance.
• Independence: Have the freedom for your ideas, work style, and responsibilities with short decision-making processes.
• Enjoyment: Access free fruits and beverages in our office, and participate in regular team events.
• More to Explore: Experience an open, trusting atmosphere, take advantage of professional development opportunities, receive feedback in a collaborative team, and engage with industry experts and digital pioneers.