Technical Support Engineer

Tasks

• Provide phone and email based problem solving and fault finding support for installers and customers
• Generating cases via CRM to track and resolve customer enquiries
• Answering technical product enquiries
• Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
• Developing, updating and managing technical documentation for commissioning of our products
• Assist in developing the technical support process of the business
• Assist in Sales Exhibitions and Trade Fairs
• Liaise with Technical Support International

Requirements

• Relevant qualification in electronic engineering and renewable energy equivalent,Direct Solar and power generation Industry experience an advantage
• Solid technical understanding of inverters and battaries products, Solutions based mindset
• Eagerness to support customers as required,Strong work ethic
• Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
• Professional German and English language skill is must