Senior IT Support Engineer (f/m/d)

We are looking for a Senior IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global
organization. Here you will have the opportunity to implement smart solutions, integrate our systems, and automate processes, all while supporting our business and contributing to our growth.

Location: Bonn, Germany – On-site
Contract type: 12-month fixed term contract

WHAT IS WAITING FOR YOU?

• Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
• Deliver effective 1st and 2nd level support on-site and provide guidance to other IT Support Engineers in the global organization
• Set up and maintain audio and video equipment
• Test, evaluate, and seamlessly integrate new technologies into our existing IT infrastructure
• Create, update, and maintain comprehensive training materials and technical documentation
• Analyze support requests to uncover underlying issues and trends
• Contribute to the standardization and ongoing improvements of IT Support processes and service quality, ensuring the scalability of IT Support in a growing
  organization

WHO ARE WE LOOKING FOR?

• Minimum of 3 years of professional experience in a technical help desk or support role
• Solid hands-on experience and deep knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely
• Experience with ticketing / service desk applications (e.g. Jira Service Desk, ServiceNow)
• Excellent communication skills in English, both written and spoken, with expertise in communicating technical content clearly
• Customer-oriented mind set with the ability to adapt swiftly to constantly changing environments
• Ideally experience in one or more of the following areas:
  - Identity Management with Okta
  - Microsoft365 administration
  - Mobile device management (e.g. JAMF or Microsoft Intune)
  - Administration of Atlassian products (Confluence & Jira)
  - Scripting (e.g. Bash, PowerShell,...)

SAP LeanIX, company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1,300 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit . Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (650+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you,

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.