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Home  | English Speaking Jobs  | Semasio  | Customer Success Manager

  • Semasio

    Hamburg

    • Why Semasio

    We are a dynamic global company with access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI. 

    Our team is global, located in the US, UK, Portugal, Germany and Denmark. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way. We believe diversity fosters creativity, innovation and a sense of community. 

    Join us in our mission to lead the privacy-first performance revolution.

    If this sparks curiosity, then read on!

    Your Role

    This role will play a hybrid role combining both customer success management and technical account management responsibilities. It will involve building strong relationships with clients, providing technical support and training, ensuring successful client onboarding, and optimizing the use of Semasio's Semantic Targeting Platform. The ideal candidate will have a strong technical background, combined with excellent client-facing skills, and the ability to mentor and coach internal teams to deliver exceptional service.

    Day to Day

    • Serve as a point of contact for clients across EMEA, including media agencies, trading desks, publishers, and direct advertisers.
    • Build and maintain strong client relationships by understanding their unique needs and goals.
    • Provide technical support and consultation on the Semantic Targeting Platform to both external and internal clients.
    • Conduct technical assessments of client needs and offer tailored recommendations to optimize advertising campaigns.
    • Provide product training and guidance to clients for successful onboarding and ongoing optimization.
    • Collaborate with clients to develop and execute strategic plans and identify opportunities for upsell and cross-sell.
    • Handle technical troubleshooting through the ticketing system and help clients build custom segments for their programmatic campaigns.
    • Act as a liaison between clients and internal teams (Product and Engineering) to address any issues or concerns.
    • Monitor client usage and engagement, identifying opportunities for optimization.
    • Ensure client satisfaction and retention by proactively managing client relationships and expectations
    • Plan internal training sessions to enhance the team's technical knowledge and client engagement strategies.

    Preferred Experience

    • Bachelor's degree in Business, Marketing, Computer Science, or a related field.
    • 3+ years of experience in a Customer Success role or similar, preferably in consulting and managing complex software solutions.
    • Strong technical background with expertise in ad serving platforms, programmatic advertising, data management platforms (DMPs), and related technologies.
    • Proven ability to convey technical concepts to non-technical audiences effectively.
    • Excellent communication, negotiation, and presentation skills.
    • Strong sales and relationship-building skills with a hands-on mentality and a drive to learn and understand new topics.
    • Strong aptitude for navigating and mastering complex technical processes and tools.
    • Fluency in English is required and in German preferred.

    Perks & Benefits

    • Health Insurance 
    • Company pension scheme 
    • Half-day Fridays, to start your weekend early! 
    • 28 days PTO (plus the 24th and 31st December if on weekdays) 
    • Vouchers for restaurants and shops
    • Subsidy for commuting 
    • Learning & Development programs
    • Dedicated volunteer days 
    • And all the other usual things – modern spacious office, free snacks & drinks, team activities, office events, etc

    Next Steps

    Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you. Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min.

    Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability – we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with Semasio. Thank you!

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