ServiceNow Solution Architect for IRM (incl. TPRM & Privacy Mgmt) (m/f/d) - Germany (remote)

We assist Legal, Risk and Compliance in-house departments in their digital transformation journey towards an agile and responsive strategic enabling function. Further information on smartvokat as a company and employer can be found on LinkedIn.

The solution architect mentors, guides and leads team members in ServiceNow implementation projects and assures the successful delivery of those projects. To accomplish this, the solution architect has to be effective in fostering (executive level) relationships. Solution architects validate technical proposals, translate business requirements into technology requirements for inclusion in contracts and/or statements of work (SOW), act as subject matter experts before, during and after the project, and in general support both sales and delivery.

The solution architect must have a proven track record of managing projects through the entire project lifecycle from opportunity to successful delivery. This includes managing complex projects with multiple phases and many resources, onsite and offsite (including sub-contractors), to a conclusion whilst maintaining and ensuring high customer satisfaction.

The role requires both broad and deep technology knowledge and the capability to architect solutions by mapping customer business problems to end-to-end technology solutions. Each consulting engagement is customized to serve the client’s unique needs. The role requires a technically strong person with a “get it done” mentality who is resourceful, well-organised and confident under high pressure.

Tasks

Participate in all technical aspects of project and solution delivery including, but not limited to:

• Act and be accepted as a trusted advisor to all levels in the client organizations, helping the client to scope the nature of specific problems they are facing. Actively engage the customer to take actions when needed.
• Lead the pursuit related to consulting engagements in the IRM space (incl. Third-Party Risk management and Privacy Management), supporting the sales process and constructing an effective solution for delivery using an effective delivery model.
• Oversee the delivery of one or more engagements, guide and direct the teams for any corrective and preventive actions to ensure the delivery is successful.
• Liaise between delivery and sales team members and align with the customer stakeholders.
• Expertise in application development, software development life cycle (SDLC), Agile and an in depth understanding of the ServiceNow platform.
• Assist the sales personnel in qualifying the client needs towards ServiceNow solutions.
• Represent the smartvokat in events such as industry conferences and executive briefings.
• In this position you will play a key role in project teams and the delivery model. You are expected to maintain strong relationships with your peers in sales and delivery and of course the customers.

Requirements

The ideal candidate should have at least 5 years of experience with ServiceNow within client environments including advanced knowledge in ServiceNow IRM.

• Fluent in German (native or business fluent) and English (business fluent)
• ServiceNow Systems Administrator plus additional micro or implementation specialist certifications are required.
• Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness).
• Demonstrated ability to work and use SCRUM as a delivery methodology.
• Strong JavaScript skills and understanding.
• Strong communication skills (active listener, think before acting, superb verbal and writing skills).
• Working with clients to assess current state of tools and processes and define approach to transition to service-based organization.
• Hands-on and “get it done” mentality.
• Proven project management experience.
• Experience in crafting solutions leveraging global delivery models.

The candidate must possess a valid and current work permit for Germany at the time of application.

Benefits

What we offer:

• A team of entrepreneurial-minded colleagues.
• A flat hierarchy with lots of opportunities to develop your space.
• Mentorship and exposure to ground-breaking projects in the legal, risk and compliance field.
• Working in a virtual international environment and still be part of an agile and highly collaborative environment.
• Autonomous nature of working remotely and integrating work in your life (not the other way round).

Albeit a young company, we are advising ServiceNow clients on Legal and Compliance processes across the planet ... and we love seeing them winning awards such as the FT Innovative Lawyers In-house Legal Team of the Year ("... built a system last year that collects legal and compliance data centrally, which is helping the legal team to improve its operations. It now has real-time information on the number and type of requests coming from across the business, how long tasks take, satisfaction with legal services, and more. The team shares progress reports and performance metrics with the business through a user-friendly dashboard.").