(Senior) Customer Success Manager (f/m/d)

Berlin

At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
We are creative, low-ego, team-spirited, and passionate about making our customers happy

Tasks

As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our customers through their journey with our IT-decision-making platform:

Be the dedicated point of contact for our customers, building and nurturing relationships.
Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
Ensure customers continuously create value by utilizing Softwaregini.
Provide expert guidance and steering during implementations.
Develop and execute account plans to drive product adoption, usage, and value realization.
Analyze customer data to identify trends, opportunities, and potential churn risks.
Create and maintain customer success metrics and KPIs.
Take a hands-on approach where necessary.

Requirements

At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
Strong project management skills with a passion for meeting milestones and effective stakeholder management.
An innate ability to build lasting relationships with diverse stakeholders.
Excellent communication and presentation skills in both German and English.
Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
An "own it" mentality, with the drive to take ownership of tasks from start to finish.
Experience in working with corporate IT and procurement departments is a plus.

Benefits

Attractive compensation package including employee stock options
Opportunities for professional growth
30 days of vacation and day off on your birthday
Modern office space in Berlin
Home-Office allowance, budget for self-improvement, and other perks
Contribution to a Gympass subscription
Dedicated time for learning & innovation
The best popcorn in town

Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!