To join the Cologne Head Office of the school group, with the possibility of alternatively working from either the Munich or the Düsseldorf Rhein-Ruhr campus, we are looking for a full-time:

Systems Maintenance & Support Administrator (m/f/d)

We are looking for member of staff to work in our growing Systems Department, which is a core area of our school group. As part of this forward-thinking team, there are plenty of opportunities to learn and develop new skills in the development of our systems portfolio, including iSAMS, My School Portal, SchoolPost, SOCS and Seesaw. We use these systems pro-actively to support the academic and business needs of the organisation, including self-hosting our iSAMS solution and engaging extensively with SQL scripting and SSRS reporting.

The ideal candidate for this role will have a passion for ensuring customer happiness of our users (pupils, parents and staff) and keeping on top of tasks within a busy and varied field of work.

Tasks

Your Main Responsibilities

This is a key role in the St. George's Systems department, with a focus on:

Providing first-line resolution or diagnosis of incidents and support requests
Supporting users to make the most of the systems with which they work
Maintaining existing systems to ensure they function in a stable, secure, reliable and efficient manner, and that data integrity and quality is maintained
Manage projects relating to systems implementation and enhancement

Requirements

Skills & Experience

A range of technical experience with excellent ICT skills, including Microsoft Office experience
The ability to communicate technical concepts to a non-technical audience
Experience of supporting school software solutions is desirable but not essential
Strong analytical ability
Fluent command of written and spoken English (German language skills are not required)

Behavioural competencies

Strong team player & communicator
Able to balance multiple priorities and still achieve thoughtful and high-quality contributions
Excellent interpersonal and communication skills, inspiring trust and warmth
Willingness to build understanding of technical systems and learn new skills
Disciplined, with a high degree of integrity and work ethic
Self-motivated and independent

Benefits

Why join us:

You can expect a challenging and responsible, international working environment with flat hierarchies and a performance-related salary
A better work-life balance through flexible working hours and the option to work from home
Your well-being is taken care of in the form of free drinks, fruit and healthy snacks, as well as discounted meals in our school canteen
You will receive a subsidy for your private internet connection or your public transport ticket, as well as attractive employee discounts via corporate benefits
To top it all off, you can look forward to free parking right in front of the building and the offer of a company pension scheme

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How you can apply to us:

To innovate your career please send your letter of application, updated C.V., earliest possible starting date and your salary expectations to: Ms Andrea Baiker - Head of Human Resources and Governmental Affairs

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