Head of Growth (Patients) (m/f/d)

At TeleClinic, we aim to be the patients’ starting point for all of their healthcare needs by building the leading on-demand platform for online doctor visits.

Digitalisation of the German Health System is ready for take off and one thing is for sure: With TeleClinic you get the chance to revolutionize this industry. Why? Because we were not only the first to offer telemedicine in Germany but are also the market leader.

Tasks

About the role

Germany’s leading doctor on-demand platform is looking for a Head of Growth to drive the ambitious growth of its patient base. Join us in establishing the most-loved digital health platform in the German healthcare system by developing systems that effectively acquire, monetize, and retain patients.

What you’ll do

• Leadership: Coach and mentor a cross-functional team of growth managers (acquisition and retention), product managers, designers, and software developers who are always up for challenges and expect a fast-paced working style.
• Experiment-driven execution: You own one of our core KPIs – the monthly active users, as well as their activation journey and retention. To optimize their experience and grow our user base you base all actions on strong hypotheses, KPIs, and data-driven decisions. You understand failure as a learning opportunity to increase the chances of success.
• Communication & Alignment: You motivate your team, communicate efficiently and navigate them to reach your team goals together. You ensure the best alignment processes are in place and develop reports to track key metrics and illustrate the impact of growth initiatives.
• End-to-end responsibility: Growth at TeleClinic revolves around the entire system of acquisition (e.g. organic or performance marketing), monetization and retention (e.g. CRM). You own the lifecycle of all different patient types: from urgent, over chronic to family-care patients, always focussed on optimizing our CLV.
• Strategy: Develop and own the strategy for Patient Growth at TeleClinic. This includes everything long-term planning and executing quarterly planning sessions with your team to assess the impact of initiatives.

Requirements

What you’ll need

• Driven Entrepreneur: You embody lean working principles and thrive in a growth-driven environment. Making decisive decisions in a fast-paced and uncertain environment attracts you. You possess a deep understanding of growth systems, digital health and experience optimization
• Empathetic Leader: You have leadership experience in dynamic environments and are experienced in managing leadership responsibilities. You are charismatic and deliver structured, open, and transparent communication, paired with a deep understanding of growth systems.
• Data-driven Problem Solver: You think strategically while being able to dive deeply into data and execute solutions. You bring strong problem-solving and analytical skills to the table, focusing on customer understanding and centricity.
• Experience Managing Multidisciplinary teams: You understand the challenges of working with a cross-functional growth team and know what it takes to succeed.

Benefits

What’s in it for you

• Competitive Salary: Enjoy a competitive salary package that reflects your skills, experience, and contributions.
• Dynamic Team Environment: Be an integral part of a cross-functional, international, diverse, highly motivated, and open-minded team, fostering a collaborative and innovative work culture.
• Professional Growth Opportunities: Access a personal development budget per year, with 2 additional days of leave for attending conferences and courses. Benefit from full access to LinkedIn Learning to continuously enhance your skills.
• Generous Vacation Package: Take advantage of 27 vacation days per year, with an additional vacation day for each year of service, offering up to 30 vacation days to ensure a healthy work-life balance.
• Flexible Work Arrangements: Embrace the flexibility of home office options and adaptable working hours to suit your lifestyle and preferences.
• Top-of-the-Line Tools: Receive a notebook of your choice and all the tools and gadgets necessary to enhance your productivity and efficiency.
• Active Lifestyle Benefits: If you enjoy riding a bike, profit from our cooperation with JobRad, promoting an active and healthy lifestyle.
• Engaging Team and Company Events: Participate in regular fun team and company events, including Oktoberfest, Isar-rafting tours, laser-tag, and much more, fostering a vibrant and enjoyable work environment.

We are looking forward your application!