Technical Support Engineer for Frankfurt

Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance support all the way to Green Disposal and data destruction – all under one roof. With ‘Nimble’, ‘Holistic’ and ‘Innovative’ as our core competencies, Total IT Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 112 countries worldwide.

Tasks

1. a) Provide first/second level contact and problem resolution for customer issues.
2. b) Work with Third Party Vendors to remediate complex AV issues as needed.
3. c) Provide timely communication on issue status and resolution.
4. d) Maintain ticket updates for all reported incidents.
5. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
6. f) Should have basic knowledge of Mac operating system, to support Apple pc users.
7. g) Install, upgrade, support and troubleshoot for printers, computer hardware.
8. h) Performs general preventative maintenance tasks on computers, laptops, printers.
9. i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
10. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Requirements

Duties & Responsibilities

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Benefits

1- Permanent role

2- Monday to Friday

3- Fixed working hours

4- All benefits as per local Germany law